Lilly Mbaka Hithsika Musa
Whitby,Canada
Summary
Seeking a Quality Assurance Analyst role where my skills, knowledge and experience can be utilized.
Overview
23
23
years of professional experience
Work History
Senior Bilingual Client Account Manager
International Financial Data Services (IFDS)
08.2019 - Current
- Responsible for analyzing the business requirements and processes of various initiatives
- Acts as a consultant between the client and IT professionals to investigate client specific issues and questions.
Setup and Implementation Analyst 3
International Financial Data Services (IFDS)
03.2016 - 08.2019
- Responsible for the setup and modification of new funds, activation and modification of the configuration of existing functionality, and product installation and modification across various client business environments.
Client Service Delivery Manager
International Financial Data Services (IFDS)
10.2012 - 03.2016
- Responsible for analyzing the business requirements and processes of various initiatives
- Acts as a consultant between the client and IT professionals to investigate client specific issues and questions.
Testing Engineer for Industrial Alliance
International Financial Data Services (IFDS)
04.2012 - 10.2012
- Performed Client Acceptance Testing of various RESP components and other testing tasks.
Testing Engineer / QA Analyst / UAT Analyst
International Financial Data Services (IFDS)
10.2006 - 04.2012
- Performed User Acceptance Testing and other testing tasks.
Bilingual Account Coordinator
International Financial Data Services (IFDS)
12.2001 - 10.2006
- Processed customer service functions for mutual fund clients in French and English.
Bilingual CSR, Merchant Services
Scotiabank
10.2001 - 11.2001
- Responded to merchant inquiries and resolved their complaints regarding the point of sales machine.
Consolidated Cash Plan Processing Officer
Scotiabank
02.2001 - 10.2001
- Performed various processing and customer service functions for corporate and commercial electronic banking services.
Education
B.Sc. in Economics and Management Engineering, Graduated with Honours (Ingénieur Commercial et de Gestion) -
Université de Mons - Hainaut
06.1999
Graduated in Economics with Honours -
Université de Mons - Hainaut
06.1995
Skills
- Prioritization, Organizational and Strong Analytical skills
- Highly focused, detail oriented, efficient and independent
- Excellent research and information gathering skills
- Flexible team player / cool under pressure
- Hard worker, conscientious and reliable
- Able to adapt to new environment at ease in multi-cultural & multi-lingual environment
- Bilingual and good communication skills in English & French, and good interpersonal skills
- Ability to learn quickly and work independently in French or English
- Able to comprehend and execute instructions
- Open to new challenges
- Self Driven, Deadline Focused and able to multi-task
- Excellent knowledge of the iFAST, Desktop systems
- Excellent knowledge of the mutual funds
- Good knowledge of the Segregated funds
- Excellent knowledge of Mutual Fund Record Keeping Systems and Transfer Agency operations business process
- Excellent processing skills on the iFAST/Desktop Mutual Fund System
- Good customer relationship skills
- Excellent testing of the iFast application for programs like Tax, TP, SEG and RESP
- Test Plans, Test Cases creation and execution Should be well versed with the formats as per Quality systems
- Strong knowledge of Defect life cycle & management
- Bug life cycle management through Magic and Sevice Now
- Excellent knowledge of RESP (CESG and QESI)
Computer Knowledge
Windows 8/10/11, Windows 95/98/2000/Me/XP, Windows 7, MS-DOS, SQL Server 2000/2008/2012, MS Access 2000/XP/2016, Other environments: AS/400, Emulation 4700, FFT, XML, HTML, CSS, IIS (Internet Information Server), HTML & Scripts Editors: MS Visual Studio 2019 and FrontPage 2003, ASP, Microsoft Office, WordPerfect, Accpac, Quicken, E-view software, Quick-Books and Lotus Smart Suite 97, iFAST Base, iFAST/Desktop, AWD, FundSERV, FUNDCom, CheckFree, ReconPlus, CSS, Lotus Notes
References
Available upon request
Hobbies and Interests
I enjoy reading, cooking, movies, and sports activities such as tennis and track fields.
Timeline
Senior Bilingual Client Account Manager
International Financial Data Services (IFDS)
08.2019 - Current
Setup and Implementation Analyst 3
International Financial Data Services (IFDS)
03.2016 - 08.2019
Client Service Delivery Manager
International Financial Data Services (IFDS)
10.2012 - 03.2016
Testing Engineer for Industrial Alliance
International Financial Data Services (IFDS)
04.2012 - 10.2012
Testing Engineer / QA Analyst / UAT Analyst
International Financial Data Services (IFDS)
10.2006 - 04.2012
Bilingual Account Coordinator
International Financial Data Services (IFDS)
12.2001 - 10.2006
Bilingual CSR, Merchant Services
Scotiabank
10.2001 - 11.2001
Consolidated Cash Plan Processing Officer
Scotiabank
02.2001 - 10.2001
B.Sc. in Economics and Management Engineering, Graduated with Honours (Ingénieur Commercial et de Gestion) -
Université de Mons - Hainaut
Graduated in Economics with Honours -
Université de Mons - Hainaut