Souareba Sakho
Toronto,Canada
Summary
Account Executive with over 5 years of experience in account management and business development with a strong background in Sales and Marketing, coupled with advanced technical skills, and a problem-solving, entrepreneurial mindset. Holds a Master's degree in Management and Business Development, demonstrating a strong foundation in business development, client relationship management, opportunity identification, and market analysis. Advanced organizational skills and a problem-solving mindset. Fluent in French and English and adept at leveraging interpersonal skills to negotiate and manage key accounts and enhance product success, consistently aiming to drive growth and improve client engagement through strategic planning and innovation. Committed to self-improvement and professional development and always looking for ways to challenge myself.
Overview
10
10
years of professional experience
Work History
Bilingual Account Manager
Turo
04.2023 - Current
- Assist new hosts in utilizing our program and getting on board so that everything runs seamlessly in both French and English
- Boost the hosts' loyalty while maintaining a high level of satisfaction for their initial booking
- Advise clients on how to make their profile effective using our tools on the platform
- Manage successful relationships to ensure adoption of the company values services by the hosts
- Identify and clarify issues while meeting collaboration with the hosts to achieve prompt resolution
- Make Key Accounts adding more cars on the platform
- Propose approaches for improving the rapid booking feature, expanding its functionality
- Actively listen to client requests and work with IT development service teams and other internal departments to promote higher customer and product success
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
Turo
10.2022 - 01.2023
- Manage successful relationships to ensure adoption of the company values services by the hosts
- Identify and clarify issues while meeting collaboration with the hosts to achieve prompt resolution
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Propose approaches for improving the instant booking feature, expanding its functionality
- Developed customized account plans for clients to help them achieve their business goals.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted client retention by developing and implementing comprehensive account management strategy.
Key Account Manager in Energy
TotalEnergies
10.2021 - 09.2022
- Determined new business prospects with both current and potential clients
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed and improved existing accounts to ensure an increase in sales volume and the development of new business
- Supported and advised customers on fleet management and new energies issues
- Implemented sales strategies leading to high consumer satisfaction and built credibility with key clients
- Resolved client issues and guaranteed the highest level of customer service
- Measured, tracked and analyzed key account metrics for reporting.
- Worked effectively in fast-paced environments.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Key Account in Finance
CM CIC Leasing
09.2019 - 09.2021
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Increased lease sales by building and maintaining relationships with prospective clients.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Improved lease documentation processes, reducing errors and improving tenant onboarding experience.
- Implemented E-sign for clients to streamline the business process.
- Negotiated leasing terms and conditions, resulting in profitable contracts for the property.
- Facilitated lease renewals by fostering strong relationships with current tenants through ongoing communication initiatives.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Analyzed detailed financial statements to assess borrower eligibility accurately according to lending guidelines.
- Income statement analysis for portfolio companies
- Analyzed and presented requests for financing in the banking sector
- Calculation of purchase options for file closure
Key Account in Fire Safety
CHUBB & SICLI
10.2018 - 08.2019
- Management of 45 customer accounts (France)
- Maintained the client relationship and attended to various requests
- Updated prices in accordance with the prices negotiated in the agreement
- Handled different blocking anomalies
- Learned the SAP ARIBA software and trained colleagues to facilitate invoicing and reinvoicing at the end of the month
- Verified dematerialized orders.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Representative
Groupe Solocal Pages Jaunes
09.2017 - 01.2018
- Prospected CRM customers by sector of activity
- Pitched clients to suggest internet-based communication strategies tailored to the client and negotiated sales
- Grew portfolio from 0 clients to 126 clients
- Made average of 80 outbound and inbound calls per day.
- Upselling; stayed in touch with consumers throughout the year to suggest better tailored options
- Customer follow-up; monitored and managed requests for changes to the implemented communications plan/strategy.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Sales Assistant
EISC
05.2014 - 07.2014
- Attended conferences where new services were proposed to SMEs and took notes to adapt these services for clients
- Reported this information during team meetings
- Searched for partners and distributors
- Engaged and managed clients via email.
Education
ICD Business School
Paris, FR06.2021
Bachelor's degree in Business and Marketing -
ICD
Paris, FR09.2018
Two-year Technical Degree in Management -
Lycée Val De Seine
Rouen, FR07.2015
Skills
- Key Account Executive with 5 years' experience in Sales and Marketing (quota driven)
- Strong financial acumen, experienced in Financial Analysis and Budgeting
- Strong problem solving, organizational and interpersonal skills
- Strong written and verbal communication skills
- Strong ability to work well independently and within a team
- Strong relationship management skills
- Skilled in negotiations and presentations
- Teamwork and Collaboration
- Strong technical and digital dexterity
- Ambitious, self-starting, entrepreneurial, and creative
- Highly analytical and detail oriented
- French Native Speaker, Bilingual in English
- Excellent Knowledge of: ERP Software (SAP Ariba), Word, Excel, PowerPoint, Google Suite Apps
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Account Manager
Turo
04.2023 - Current
Account Manager
Turo
10.2022 - 01.2023
Key Account Manager in Energy
TotalEnergies
10.2021 - 09.2022
Key Account in Finance
CM CIC Leasing
09.2019 - 09.2021
Key Account in Fire Safety
CHUBB & SICLI
10.2018 - 08.2019
Sales Representative
Groupe Solocal Pages Jaunes
09.2017 - 01.2018
Sales Assistant
EISC
05.2014 - 07.2014
ICD Business School
Bachelor's degree in Business and Marketing -
ICD
Two-year Technical Degree in Management -
Lycée Val De Seine
Similar Profiles
Darren BouvetDarren Bouvet
Auto Claims Adjuster at TuroAuto Claims Adjuster at Turo
Elle GiovinoElle Giovino
Claims Coordinator (Total Loss) at TuroClaims Coordinator (Total Loss) at Turo
Dawson TurnerDawson Turner
Account Customer Success Manager at TuroAccount Customer Success Manager at Turo
Jason GadoJason Gado
Car Rental Manager at TuroCar Rental Manager at Turo
Madelaine SalvadorMadelaine Salvador
ESG Research Analyst at RepRiskESG Research Analyst at RepRisk