Lilly LIu
Saskatoon,Canada
Summary
Passionate student at Saskatchewan Polytechnic studying Interactive Design and Technology. Acquiring essential skills in Photoshop, Illustrator, HTML editing, CSS, JavaScript, and SEO. Successfully owned and managed an e-commerce platform since 2010. Enrolled in current program to expand knowledge in computer technology and interactive design. Dedicated to learning, goal is to become a proficient web developer with expertise in SEO, HTML editing, Photoshop, and Illustrator upon graduation. Aspire to secure a position where skills can contribute and make valuable contributions to Saskatchewan companies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart Supercenter
02.2024 - Current
- Developing and implementing proper customer service policy for an entire organization
- Develop measurement strategies for customer satisfaction for improved services
- Handling face-to-face customer enquiries
- Investigating any discrepancies and solving customer related issues
International Sales Manager
Qianbaihe Trading (Wuhan) Co., Ltd.
03.2013 - 01.2024
- Led a high-performing foreign sales team of six in the e-commerce sector, overseeing platforms like eBay, Amazon, and Walmart
- Exceeded monthly sales targets through strategic planning and effective team management
- Developed and executed sales plans, addressed challenges with innovative solutions, and maintained strong customer relationships
- Collaborated cross-functionally to optimize product listings and pricing strategies, ensuring consistent customer satisfaction and repeat business
Interpreter
Wuhan Crown Friendship Edible Oil Engineering Co., Ltd.
12.2006 - 11.2010
- Taking responsibility of undertaking all kinds of English Translation and interpretation work
- Assisting my British boss with his daily work arrangement and scheduling and making plans
- Associating with foreign clients for daily work on international projects
Education
Interactive Design and Computer Technology -
Saskatchewan Polytechnic College
12.2024
International Trade and Economic -
Hubei College of Economics
07.2003
Skills
- Communication
- Great Obedience
- Great adaptability
Websites
Hobbies and Interests
- Singing
- Ski
- Badminton
- Playing the piano
- Swimming
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Accomplishments
- Increased Sales Revenue: Spearheaded strategic initiatives in e-commerce, achieving a 20% growth in sales over a six-month period by optimizing product listings and customer engagement strategies.
- Website Optimization: Designed and implemented responsive web layouts for e-commerce platforms, reducing load time by 30% and improving user experience.
- Project Leadership: Successfully managed and motivated a team of six international sales professionals, leading to consistent overachievement of monthly sales targets.
- Customer Service Excellence: Streamlined customer service operations at Walmart Supercenter, improving customer satisfaction scores by 15% within the first three months of employment.
- Mobile App Design: Developed a prototype for a mobile app during academic projects, incorporating accessibility features and unique design elements that enhanced user engagement.
- SEO Improvements: Conducted keyword analysis and implemented SEO best practices on client websites, resulting in a 25% increase in organic traffic over a quarter.
- Language and Communication: Provided translation and interpretation services in high-stakes international projects, ensuring seamless communication and successful outcomes.
- Software Proficiency: Created high-quality visual assets using Adobe Photoshop and Illustrator, aligning with branding guidelines and enhancing visual appeal.
- Adaptability in Learning: Transitioned from a business management role to mastering technical design tools like Figma, HTML, and JavaScript, demonstrating versatility and dedication to growth.
- Awards and Recognition: Received Saskatchewan Polytechnic Design Excellence Award for outstanding performance in UI/UX design.
Certification
I have Serve it Right certificate, and first-aid and CPR Level C certificate.
Timeline
Customer Service Manager
Walmart Supercenter
02.2024 - Current
International Sales Manager
Qianbaihe Trading (Wuhan) Co., Ltd.
03.2013 - 01.2024
Interpreter
Wuhan Crown Friendship Edible Oil Engineering Co., Ltd.
12.2006 - 11.2010
International Trade and Economic -
Hubei College of Economics
Interactive Design and Computer Technology -
Saskatchewan Polytechnic College
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