CHAHATDEEP SINGH
Toronto,Ontario
Summary
Encouraging manager and analytical problem-solver with a unique skill set contributing to team building, leadership, and motivation. Proficient in excellent customer relations and relationship-building to establish strong connections with clients. Demonstrates independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance within the organization.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Walmart Canada
05.2023 - Current
- Improved communication flow between staff and leadership by creating memo forms and distribution lists
- Achieved a 95% customer satisfaction rate and increased repeat customer visits through effective rapport-building
- Improved staff productivity by 25% and reduced turnover by 15% by setting efficient schedules and clear assignments.
- Delivered expert customer experiences by listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport
- Achieved a 98% resolution rate and reduced average handling time for customer inquiries by 20%
Project Coordinator
Universal Investing and consulting
09.2023 - 12.2023
- Collaborated on multiple projects, focusing on efficient coordination and management of initiatives for Canadian Tire Financial Services Bank
- Actively participated in client communication, serving as a liaison to understand and address client needs effectively
- Supported the identification of potential project risks and challenges, contributing to the development and implementation of mitigation strategies
- Assisted in tracking and monitoring project performance, generating comprehensive reports for stakeholders
- Utilized decision-support tools and resources to resolve non-standard issues requiring clarification or conceptual thinking.
Education
Ontario College Graduate Certificate - Project Management
Lambton College
Toronto, ON01.2024
Bachelor of Science - Health Sciences
Lovely Professional University
Punjab, India06.2021
Skills
- Customer Service
- Problem Solving
- Customer Relationship Management (CRM)
- Microsoft Office
- Communication
- Analytical Skills
- Team Leadership
- Customer Satisfaction
- Multitasking
- Adaptability
- Client Communication
- Project Coordination
- Issue Resolution
- Problem-Solving
Timeline
Project Coordinator
Universal Investing and consulting
09.2023 - 12.2023
Customer Service Manager
Walmart Canada
05.2023 - Current
Ontario College Graduate Certificate - Project Management
Lambton College
Bachelor of Science - Health Sciences
Lovely Professional University
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