Summary
Overview
Work History
Education
Skills
Accomplishments
Availability
Languages
Timeline
Generic

Lilly Lilly

SURREY,BC

Summary

Experienced Optometrist Assistant with a background in preparing patients for appointments with optometrists to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.

Overview

3
3
years of professional experience

Work History

Optometrist Assistant/CSR

SPECSAVERS
05.2022 - Current
  • Collected and documented patient medical information.
  • Conducted pretest procedures to gather data before exams and make eye appointments more efficient and productive.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Continuously improved skills through participation in ongoing training sessions related to industry advancements or changes in technology.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Contributed to positive office environment by providing excellent customer service to patients both in-person and over phone.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with optometry staff to reach individual and team goals.
  • Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Assisted with frame selection process, helping patients choose eye wear that best suited their lifestyle needs and preferences.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Demonstrated adaptability during emergencies or unexpected situations, quickly adjusting workflow as needed while maintaining focus on patient safety and comfort.
  • Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Optometrist Assistant/Sales Associate/CSR

Vision Express
03.2021 - 04.2022
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
  • Assisted with frame selection process, helping patients choose eye wear that best suited their lifestyle needs and preferences.
  • Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

MA - Leadership in Healthcare

Trinity Western University
Langley, BC
04.2023

Master of Science - Zoology

Panjab University
India
05.2018

Bachelor’s - Medical Stream

Guru Nanak Dev University
India
05.2016

Skills

  • Ability to work in fast-paced environment
  • Able to make decisions quickly without supervision
  • Effective organizational skills
  • Ability to type more than 45 wpm
  • Effective communication skills Knows Punjabi, English and Hindi language
  • Tech Savvy
  • Efficient in MS-WORD, typing and EMRs like IFILE and WINK and can easily adapt to new software
  • Self-motivated and highly organized
  • Attention to detail
  • Team builder
  • Quick Learner
  • Easy going

Accomplishments

  • Participated in various National Science Olympiads and got a certificate of merit in class 9th.
  • Got 3rd position in group Bhajan in the Panjab University Zonal Youth and Heritage Festival.
  • Got 2nd prize in Distt. In English handwriting competition {2007}
  • Attended a three-day residential workshop on ‘LEADERSHIP 21 CENTURY’ organized by JCI India zone 1.
  • Participated in NSTSE 2005.
  • Participated in NIIT test of IT wizard in 2008-09 and secured outstanding grades.
  • Participated, contributed and obtained membership in the 2008-2010 Eco club in school and showed concern for mother nature.
  • Secured 2nd position in college in B.Sc. medical 1st semester.
  • Got 1st prize in school in chart making competition in 2007.

Availability

True, 15 days

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Optometrist Assistant/CSR

SPECSAVERS
05.2022 - Current

Optometrist Assistant/Sales Associate/CSR

Vision Express
03.2021 - 04.2022

MA - Leadership in Healthcare

Trinity Western University

Master of Science - Zoology

Panjab University

Bachelor’s - Medical Stream

Guru Nanak Dev University

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