Lilly Hodge

Delivered attentive service while ensuring every guest received a welcoming and personalized experience, while managing a high-volume section in a fast-paced up-scale dining environment.

Assisted in menu recommendations, while accommodating dietary restrictions, allergies, and special requests with accuracy and attention to detail.

Maintained clear communication between kitchen and front-of-house team members to ensure efficient service and guest satisfaction.

Stepped in to assist fellow team members during busy service hours.

Resolved guest concerns professionally and calmly, creating positive outcomes in challenging situations.

Demonstrated adaptability by balancing multiple priorities while maintaining composure during peak service hours.

Upheld strict food safety, sanitation, and cleanliness in accordance with restaurant policies.

Delivered exceptional customer service in a fast paced, high volume cafe while creating a welcoming experience for every guest.

Prepared handcrafted espresso and matcha beverages with accuracy and consistency while maintaining strict food and safety and sanitation standards.

Worked seamlessly between front-of-house and kitchen operations, demonstrating flexibility and strong teamwork.

Operated and calibrated commercial espresso equipment to ensure product quality and safe operation.

Managed multiple priorities during peak business hours while maintaining professionalism, efficiency, and attention to detail.

Assisted with opening and closing procedures. including cash reconciliation, inventory organization, equipment cleaning, and securing the store.

Built rapport with regular and first-time customers by anticipating needs and resolving concerns in friendly, professional manner.

Delivered exceptional customer service in a fast-paced, high-volume restaurant while creating a welcoming experience for every guest.

Managed simultaneous responsible by serving bar guests while preparing beverages for the restaurant service well, maintaining efficiency and accuracy during peak hours.

Built rapport with guests by anticipating needs, providing personalized recommendations, and accommodating special requests.

Remained calm and professional in high-pressure situations while resolving guest concerns promptly.

Maintained strict cleanliness, sanitation, and organization standards.

Fostered a positive, team-oriented work environment by readily assisting coworkers during busy service periods to support smooth operations.

Created positive first impressions by welcoming guests and providing exceptional customer service.

Resolved guest concerns promptly while maintaining professionalism.

Assisted guests with billing, accommodations, local recommendations.

Safely transported hotel guests to and from the airport and local destinations using the hotel shuttle.

Prepared small food items while following sanitation and food safety procedures.