Administer leaves of absence and ADA accommodations while adhering to federal and state leave law regulations.
Provide customer service to clients' employees via email and phone by answering questions regarding leave entitlement and client policies.
Review medical documentation, communicate with healthcare providers, and client benefit teams.
COBRA Administrator
Grenz Benefit Solutions and Administrators
10.2016 - 04.2024
Administered COBRA for multiple clients.
Processed enrollments and terminations with health insurance carriers and utilized benefit administration systems to pull reports.
Provided service by phone and email to enrollees and clients.
Processed payments and sent premium reimbursements to clients and insurance carriers.
COBRA Administrator and Sales Agent
Barclay West Employee Benefits/Tevis Insurance Solutions
01.2005 - 10.2016
Administered COBRA for multiple clients.
Provided quotes and sold individual health insurance plans.
Processed enrollments and terminations with insurance carriers.
Processed payments and monthly reimbursements to clients.
Human Resources Coordinator
Earthlink, Inc.
11.2000 - 04.2003
Duties included new hire on boarding, employee records maintenance, facilitation of employee events and training.
Assisted employees with benefit, leave and company policy questions. Provided support to managers on employee relations issues.
Human Resources Generalist
OneMain.com (formerly The Grid)
02.1999 - 11.2000
Handled all human resources functions including new hire on boarding, recruiting, benefits administration, employee assistance, employee relations, and company events.
Provided back up for accounts receivables and payroll as needed.
Education
Bachelor of Science - City and Regional Planning
California Polytechnic State University
San Luis Obispo, CA
Skills
Customer service
Attention to detail
Computer skills
Multitasking and organization
Workflow management
Verbal and written communication
Certification
California life license number 0F07148
Timeline
Employee Success Associate
The Larkin Compmany
04.2024 - Current
COBRA Administrator
Grenz Benefit Solutions and Administrators
10.2016 - 04.2024
COBRA Administrator and Sales Agent
Barclay West Employee Benefits/Tevis Insurance Solutions