Abdul Tawab
TORONTO,ON
Summary
A dynamic human resources professional with over seven years of experience in HR operations, Employee Relations, onboarding/offboarding, and benefits management. Proven expertise in developing effective HR strategies and managing employee lifecycles, contributing to enhanced employee engagement and satisfaction. Key achievements include streamlining benefits processes that improved efficiency by 60%. Exceptional skills in liaising between management and staff to ensure clear communication and policy adherence, poised to add significant value to any organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Specialist/Employee Success Specialist
AutoSphere
Islamabad, Pakistan
08.2023 - 11.2025
- Devised and implemented a human resources strategy that attracted top talent while enhancing employee engagement.
- Established and maintained a comprehensive filing system that significantly improved daily operational efficiency.
- Collaborated with Human Resources to review and refine employee benefit plans.
- Provide expert advice on performance and attendance management to support a highly engaged, effective workforce.
- Identify issues and mitigants to address people impacts arising from operating model changes and organizational redesign to support exceptional client experiences, and operational excellence.
- Manage complex cases, and act as the first point of escalation for Employee Relations Advisors on complex matters arising in their portfolio.
Human Resources Executive - US HR
Oak Street Technologies
Islamabad, Pakistan
12.2023 - 06.2025
- Coordinated with the US-HR team in both Pakistan and the United States to deliver seamless services to clients.
- Administered multiple Benefits Management Platforms, ensuring timely and effective Benefit Plans, and services for clients.
- Identify issues and mitigants to address people impacts arising from operating model changes and organizational redesign to support exceptional client experiences, and operational excellence.
- Foster an open environment within Employee Relations that drives a high-performance culture.
- Scheduled meetings with the U.S. team, documented regular meeting notes for the PK team, and handled job-related queries from employees and management.
Senior Human Resources Business Partner
Zones IT Solutions
Islamabad, Pakistan
11.2024 - 01.2025
- Collaborated closely with business leaders to navigate and resolve potential challenges faced by team members.
- Acted as the primary point of contact for all employee queries regarding company policies and procedures.
- Provide expert advice to ensure consistent application of RBC’s Code of Conduct, and compliance with all policy, regulatory requirements, and applicable federal and provincial employment and human rights legislation.
- Managed day-to-day benefits management, liaising effectively with both benefits vendors and employees.
- Oversaw the entire employee life cycle related to benefits, including new hire orientations, on-boarding, off-boarding, and general inquiries.
- Oversee investigations under RBC’s Respectful Workplace Policy, and Workplace Harassment and Violence Prevention Standard.
- Identify and report on trends and emerging issues, including understanding the root cause of misconduct.
Benefits Specialist
MOTIVE (Formerly KeepTruckin)
Islamabad, Pakistan
04.2021 - 07.2023
- Functioned as the primary contact for daily benefits management, liaising with benefits vendors and employees.
- Coordinated benefits enrollments and deletions in collaboration with the team and payroll.
- Managed every aspect of the employee life cycle concerning benefits, including new hire orientations, on-boarding, off-boarding, and general inquiries.
- Build and maintain key relationships with businesses and functions, influencing and negotiating while being viewed as a true partner.
- Maintained detailed knowledge and understanding of all benefit programs and eligibility requirements. Facilitated continued education for teams and employees regarding benefit policies and best practices.
- Work closely with the Employee Relations Director or Senior Director on complex and sensitive matters, and broader business-related initiatives and projects.
- Manage risk and improve manager and employee experience through well-informed, fair, and transparent decisions that place employees at the center and focus on MOTIVE's values while making recommendations for continuous improvement.
HR Associate
MOTIVE (Formerly KeepTruckin)
Islamabad, Pakistan
07.2018 - 03.2021
- Acted as the primary point of contact for employee inquiries regarding HR policies and processes.
- Delivered high-quality, timely, and professional customer service until the resolution of each case.
- Contributed to the implementation of human resources best practices by keeping abreast of HR policies and processes.
- Champion HR-led initiatives that strengthen the relationships between MOTIVE and its employees.
- Foster an open environment within Employee Relations that drives a high-performance culture.
- Submission of Employee Data Reports while adhering to the standard processes & procedures.
Education
Master of Science - Leadership And Business Management
National Defense University
Islamabad, Pakistan12-2017
Skills
- Benefits administration
- Employee relations
- Performance management
- Regulatory compliance
- Data analysis
- HR policy development
- Conflict resolution
- Onboarding processes
- Process improvement
- Vendor relations
- Grievance handling and redressal
- Customer service
- Problem solving
- Ethics and compliance
Accomplishments
- Summer internship program at S&P Global Market Intelligence in 2016
- HR - Shared Services 3 months Internship at S&P Global Market Intelligence in 2017
Certification
- Certificate of Achievement from Project Citizen Pakistan
- Certificate of Successful Interviews from S&P Global Market Intelligence
- Certificate of Public Speaking Workshop from S&P Global Market Intelligence
- Summer internship completion certificate from S&P Global Market Intelligence
- Certificate of extracurricular activities from National Defence University
- Certificate of Business Plan Competition from National Defense University
- Certificate of participation in 'CASE SPARK 2016' from CASE
References
References available upon request.
Timeline
Senior Human Resources Business Partner
Zones IT Solutions
11.2024 - 01.2025
Human Resources Executive - US HR
Oak Street Technologies
12.2023 - 06.2025
HR Specialist/Employee Success Specialist
AutoSphere
08.2023 - 11.2025
Benefits Specialist
MOTIVE (Formerly KeepTruckin)
04.2021 - 07.2023
HR Associate
MOTIVE (Formerly KeepTruckin)
07.2018 - 03.2021
Master of Science - Leadership And Business Management
National Defense University
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