Lillian Estrada
Calgary,AB
Summary
Proven leader at Calgary Co-op Pharmacy, adept in developing processes and fostering clinic partnerships. Excelled in mentoring pharmacists and enhancing patient care through innovative solutions in coverage navigation process. Demonstrated expertise in collaboration and patient education, significantly improving service delivery and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialty HUB Pharmacist Lead
Calgary Co-op Pharmacy
10.2023 - Current
- Created processes for coverage navigation for new biologic molecules to assist in the onboarding of new clinic partnerships, promoting compliance to HUB best practices
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth
- Developed and maintained strong relationships with clinic partners to optimize financial assistance for patients and prompt initiation of drug therapy
- Managed high volume of referral for biologic initiation daily while maintaining excellent customer service and attention to detail.
Specialty HUB Pharmacist
Calgary Co-op Pharmacy
07.2021 - 10.2023
- Collaborated with insurance providers and patient support programs to obtain special authorization of medications, resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Served as liaison between patient, insurers, patient support programs and healthcare professionals, facilitating communication regarding coverage navigation and initiation of specialty medications.
- Assisted in the generation of HUB processes to improve workflow and procedural efficency
Staff Pharmacist
Calgary Co-op Pharmacy
05.2011 - 07.2021
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
Education
Bachelor of Science - Pharmacy
University of Saskatchewan
Saskatoon, SK2013
Bachelor of Science - Biological Sciences
University of Calgary
Calgary, ABSkills
- Customer Service and Communication Skills
- Directing day-to-day HUB operations
- Process Improvements
- Collaboration and Teamwork
- Sales skills
Accomplishments
- Collaborated with Alberta Children's Hospital to initiate biologic therapy for children with Juvenile Idiopathic Arthritis and rare autoimmune diseases
- Collaborated with Allergan to expand Botox and Migraine Portfolio
- Supervised team of 8 staff members
- Nominated for Co-op Shining Star Award for Exceptional Service
Languages
English
Native or Bilingual
Certification
- Certified Respiratory Educator
- Authorized to Administer Drugs by Injection
- Additional Prescribing Authorization
Timeline
Specialty HUB Pharmacist Lead
Calgary Co-op Pharmacy
10.2023 - Current
Specialty HUB Pharmacist
Calgary Co-op Pharmacy
07.2021 - 10.2023
Staff Pharmacist
Calgary Co-op Pharmacy
05.2011 - 07.2021
Bachelor of Science - Pharmacy
University of Saskatchewan
Bachelor of Science - Biological Sciences
University of Calgary
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