Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lilith Gibson

Lilith Gibson

St. Catharines,Canada

Summary

Diligent food and beverage server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff in past work environments to ensure smooth operations and satisfied patrons at all times. Demonstrated strong multitasking abilities and attention to detail, while keeping a positive and welcoming attitude to ensure seamless dining experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Shoeless Joe's Sports Grill
10.2024 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Used slow periods to restock supplies such as ice, trays, polished & rolled cutlery, serviettes, straws, side plates, clean glasses & cups, condiments, etc.

Breakfast Server

Good Eats Diner
07.2021 - 02.2024
  • Opened restaurant and prepared workstation for the day; including putting float cash in the till, setting up all tables, wiping tables/booths, and turning on all lights, signs, and music at opening time.
  • Greeted guests and seated promptly, providing special accommodations for handicapped diners and/or small children.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Politely and professionally helped customers with questions or concerns to avoid creating conflict.
  • Operated with composure in a high-volume, fast-paced breakfast restaurant, while maintaining efficient and high-quality service consistently.
  • Preparation duties included; rolling cutlery, refilling seasonings on tables, refilling ketchup's, refilling milk/creamers, restocking beverage fridge, cleaning condiment bottles, preparing coffee pots/carafes, etc.
  • Cleaning duties included; sweeping, vacuuming, mopping, cleaning bathrooms, disinfecting tables/seats after each customer, washing dishes, cleaning coffee machines/pots, etc.
  • Efficiently and accurately operated POS system for cash/debit transactions.

Food Service Worker

Antipastos
11.2018 - 08.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Early Childhood Education Diploma - Early Childhood Education

Niagara College
Welland
04-2026

High School Diploma -

St. Catharines Collegiate
St. Catharines, ON
06.2020

Skills

  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Efficient and accurate when handling cash or debit/credit transactions
  • Proficient working with various POS systems
  • Sales expertise
  • Food running
  • Hospitality service expertise
  • Menu memorization
  • Professional appearance
  • Cleanliness standards

Certification

  • Smart Serve Certification
  • Ontario Driver's License - Class G
  • First Aid & CPR - Level C
  • Workers Awareness and Safety Training Certification
  • AODA Certification
  • WHMIS Certification

Timeline

Server

Shoeless Joe's Sports Grill
10.2024 - Current

Breakfast Server

Good Eats Diner
07.2021 - 02.2024

Food Service Worker

Antipastos
11.2018 - 08.2021

Early Childhood Education Diploma - Early Childhood Education

Niagara College

High School Diploma -

St. Catharines Collegiate

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Lilith Gibson