Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Rivera

San Francisco

Summary

Dynamic professional with extensive experience in customer service at G2, excelling in passenger assistance and effective communication. Proven ability to resolve issues promptly while fostering team collaboration. Bilingual and skilled in multitasking, I consistently enhance guest experiences and ensure operational efficiency in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Wheelchair Agent

G2
San Francisco
05.2025 - Current
  • Assisted passengers with boarding and disembarking from aircraft using wheelchairs.
  • Provided timely transport of passengers to and from terminals.
  • Ensured wheelchairs were clean and in good working condition.
  • Communicated effectively with passengers to understand their needs and preferences.
  • Assisted customers with baggage claims.

Host/Back Server

3rd cousin restaurant
San Francisco
11.2015 - Current
  • Greeted and welcomed guests upon arrival at the restaurant.
  • Managed reservation systems to ensure smooth seating arrangements.
  • Collaborated with kitchen staff to ensure timely food service during peak hours.
  • Trained new hosts on procedures and customer service standards.
  • Provided excellent customer service by anticipating customer needs.
  • Delivered food promptly to tables, ensuring accuracy and quality.
  • Supported team members during peak hours, fostering a collaborative environment.
  • Monitored guest needs and provided timely service adjustments as required.

Education

GED -

City College of San Francisco
San Francisco, CA
04-2025

Skills

  • Customer service
  • Effective communication
  • Problem resolution
  • Team collaboration
  • Passenger assistance
  • Bilingual communication
  • Communication skills
  • Multitasking proficiency

Languages

Spanish
Native/ Bilingual

Timeline

Wheelchair Agent

G2
05.2025 - Current

Host/Back Server

3rd cousin restaurant
11.2015 - Current

GED -

City College of San Francisco

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Liliana Rivera