Akeem Davis
Hayward
Summary
Dedicated professional with over 10 years of experience in customer service, wheelchair agent, patient access, and technical support. Proven ability to navigate complex systems, provide effective troubleshooting, and maintain high levels of customer satisfaction. Known for exceptional communication and leadership abilities. Experienced in providing comprehensive technical assistance and training staff to enhance performance and improve customer experiences. Resourceful & known for productivity and efficiency in high-pressure environments. Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wheelchair Agent
PrimeFlight
09.2025 - Current
- Provide comprehensive technical support, addressing hardware, software, and network issues.
- Diagnose system errors and hardware malfunctions to ensure optimal performance.
- Communicate effectively with clients to provide solutions via phone, email, and in-person support.
- Assisted users with troubleshooting and resolving issues via phone and email.
- Trained new staff on help desk procedures and customer service standards.
- Monitored system performance to identify recurring problems or trends.
- Collaborated with IT teams to escalate complex technical issues effectively.
- Supported customers with password resets and account customization.
- Assisted passengers with disabilities during boarding and disembarking processes.
- Operated mobility devices to transport individuals within the terminal efficiently.
- Coordinated with airline staff to ensure smooth wheelchair service delivery.
- Monitored equipment condition and reported maintenance needs promptly.
- Provided exceptional customer service to enhance passenger travel experiences.
- Trained new agents on proper wheelchair handling and safety protocols.
- Communicated effectively with passengers to understand their specific requirements.
- Maintained accurate records of wheelchair usage and service requests daily.
- Assisted customers with baggage claims.
- Helped customers enter airplane, locate seat and stow luggage.
- Greeted customers, answered questions and discussed services.
Patient Access Assistant
Stanford Health Care
07.2020 - 12.2023
- Supported patients in a fast-paced healthcare environment, ensuring accurate medical records management.
- Assisted patients with the Stanford MyHealth App, resolving issues over the phone and providing troubleshooting support.
- Utilized CRM software to update patient information and communicate accurate service information.
- Assisted healthcare teams with scheduling and coordinating patient appointments.
- Maintained accurate patient records using electronic health record systems.
- Supported staff by managing inventory and ordering medical supplies.
- Facilitated communication between departments to streamline workflows.
- Organized meetings and prepared materials for healthcare staff discussions.
DOT Courier
Enterprise Rental Car
05.2016 - 11.2019
- Delivered vehicles and documents to various locations efficiently.
- Maintained accurate records of deliveries and pickups.
- Inspected vehicles for safety and cleanliness before use.
- Communicated with team members regarding delivery schedules.
- Coordinated logistics for timely transportation of materials.
- Assisted in training new couriers on company procedures.
- Navigated routes using GPS systems to optimize delivery times.
- Followed all safety protocols during vehicle operation and handling.
Warehouse Associate/Driver
Amazon
01.2016 - 10.2019
- Managed inventory controls and product fulfillment in the warehouse.
- Maintained a 98% efficiency level in inventory management and delivery operations.
- Delivered merchandise across various Bay Area locations, consistently meeting or exceeding performance metrics.
- Loaded and unloaded shipments, ensuring proper handling of materials.
- Maintained inventory accuracy through regular cycle counts and audits.
- Collaborated with team members to optimize workflow and productivity.
- Adhered to safety protocols while handling hazardous materials safely.
- Assisted in training new associates on warehouse procedures and equipment use.
Security Officer
G4S Secure Solutions
11.2013 - 10.2015
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols, identifying potential hazards and reporting incidents.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
- Developed training materials to enhance staff awareness of security procedures and policies.
- Implemented access control measures to restrict unauthorized entry into sensitive areas.
- Led investigations into security breaches, documenting findings for management review.
- Collaborated with local agencies to improve community safety initiatives and response strategies.
Education
Cisco Certified Network Associate - true
ITBIZ TECH ACADEMY
Hayward, CA03-2027
High School Diploma - Stockton, CA
NEW VISION HIGH SCHOOL
Stockton, CA01.2007
Skills
- Customer Support
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Network troubleshooting
- Technical support
- Customer service
- Problem resolution
- Effective communication
- Data entry
- Inventory management
- Team collaboration
- Report generation
- Service ticket tracking
- User support
- Report writing
- Incident reporting
- Security guard license
- Detail-oriented
- CCTV monitoring
Websites
Certification
- Licensed Security Guard - 11/4/2025
- 8 Hour Power to Arrest Training -10/26/2025
References
References available upon request.
Education
true
Languages
English
Native or Bilingual
Timeline
Wheelchair Agent
PrimeFlight
09.2025 - Current
Patient Access Assistant
Stanford Health Care
07.2020 - 12.2023
DOT Courier
Enterprise Rental Car
05.2016 - 11.2019
Warehouse Associate/Driver
Amazon
01.2016 - 10.2019
Security Officer
G4S Secure Solutions
11.2013 - 10.2015
High School Diploma - Stockton, CA
NEW VISION HIGH SCHOOL
Cisco Certified Network Associate - true
ITBIZ TECH ACADEMY