Liliana Orozco Alvarez
Seeley
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Cardenas Market
08.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Manager's Assistant
Coppel SA De CV
06.2004 - 08.2014
- Ran errands to support daily needs of management.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Utilized [Software] to create and edit correspondence, documents, and materials.
Education
No Degree - Accounting And Business Management
Imperial Valley College
Imperial, CAGED -
Baja California #27
Mexicali, B.C.N, MexicoSkills
- Problem-Solving
- MS Office
- Time Management
- Customer Service
- Team Building and Leadership
Timeline
Customer Service Supervisor
Cardenas Market
08.2019 - Current
Manager's Assistant
Coppel SA De CV
06.2004 - 08.2014
No Degree - Accounting And Business Management
Imperial Valley College
GED -
Baja California #27
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