Liliana Da Ponte
Niagara Falls,ON
Summary
Proven leader in customer-facing roles, adept at POS System Operation and delivering exceptional customer service, as demonstrated at FreshCo. Skilled in cashier training and managing high-stress situations, I significantly improved customer satisfaction and loyalty. My ability to maintain professionalism and efficiency under pressure stands out, showcasing both hard and soft skills essential for success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
FreshCo
Niagara Falls, ON
01.2017 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Customer Service Representative
National Rubber Technologies
02.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Waitress
Seara Bakery & Pastery
05.2010 - 07.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Archbishop Romero Catholic Secondary School
07.2011
Skills
- Store Opening and Closing
- Cashier training
- Bank Deposit Preparation
- Customer Service
- POS System Operation
Languages
English
Portuguese
Certification
Smart Serve
Timeline
Cashier Supervisor
FreshCo
01.2017 - Current
Customer Service Representative
National Rubber Technologies
02.2015 - 12.2016
Waitress
Seara Bakery & Pastery
05.2010 - 07.2016
Archbishop Romero Catholic Secondary School