Liliana Da Ponte
Niagara Falls,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also bilingual can speak fluent Portuguese and English.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
FreshCo
Niagara Falls, ON
01.2018 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Customer Service
National Rubber Technology
Toronto, ON
02.2017 - 11.2017
- Provided outstanding customer service by addressing visitor needs promptly.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Delivered exemplary customer service and warmly greeted guests.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Monitored customer service performance to enforce quality and accuracy standards.
Waitress
Seara Bakery
07.2010 - 05.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Archbishop Romero Catholic Secondary School
Toronto, ONSkills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash Register Maintenance
- Workflow Coordination
- Customer Service
Languages
English
Portuguese
Certification
Smart serve
Timeline
Cashier Supervisor
FreshCo
01.2018 - Current
Customer Service
National Rubber Technology
02.2017 - 11.2017
Waitress
Seara Bakery
07.2010 - 05.2017
Archbishop Romero Catholic Secondary School