Lilia Morales
San Diego
Summary
Accomplished Store Manager with a proven track record at Jack in the Box, enhancing customer satisfaction and streamlining operations. Expert in money handling and team motivation, demonstrated through implementing an efficient stock control system and fostering a positive work environment. Skilled in multitasking and customer relations, significantly reducing discrepancies and resolving complaints swiftly.
Overview
22
22
years of professional experience
Work History
Assistant Manager
The Habit Burger Grill
04.2017 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Store Manager
Jack in the Box
05.2001 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Education
High School Diploma -
Cbtis
Taxco Guerrero07.1993
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Recruiting and interviewing
- Customer Service
- Computer Skills
- Multitasking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
The Habit Burger Grill
04.2017 - 09.2023
Store Manager
Jack in the Box
05.2001 - 06.2017
High School Diploma -
Cbtis
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