Lili-mae Laflamme
Edmonton,ca
Summary
Enthusiastic candidate with a background in customer service and teamwork. Handles customer inquiries and assists in training new team members, demonstrating strong communication and problem-solving skills. Committed to creating a positive experience for customers in a fast-paced environment.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Rocky Mountain House, AB
08.2025 - 12.2025
- Assisted in training new crew members on operational procedures.
- Managed inventory levels to ensure product availability during shifts.
- Responded promptly to customer inquiries, enhancing overall satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Crew Member
Tim Hortons
Rocky Mountain House, AB
07.2025 - 09.2025
- Operated coffee brewing equipment and maintained cleanliness standards.
- Provided exceptional customer service in fast-paced environment.
- Prepared food items following health and safety protocols.
- Handled cash transactions accurately and efficiently.
- Collaborated with team members to improve workflow efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
Youth Mentor Volunteer
GHP Middle School
Morinville, AB
05.2024 - 07.2024
- Facilitated group discussions to enhance students' communication and teamwork skills.
- Provided one-on-one mentorship, fostering personal growth and academic improvement.
- Assisted in organizing extracurricular activities to promote student engagement and leadership.
- Developed lesson plans tailored to diverse learning needs, enhancing educational outcomes.
- Encouraged positive behavior through conflict resolution strategies during peer interactions.
- Supported students in goal-setting and academic planning, promoting self-efficacy and motivation.
- Assisted in organizing educational and recreational activities, promoting a positive environment for personal growth.
Food Bank Volunteer
Salvation Army Food Bank
Prince George, BC
07.2023 - 09.2023
- Assisted in sorting and distributing food items to clients efficiently.
- Maintained cleanliness and organization of food storage areas.
- Collaborated with team members to ensure smooth operation during peak hours.
- Provided support in inventory tracking and management processes.
- Engaged with community members, offering assistance and guidance on available resources.
- Adapted quickly to changing needs and priorities in a fast-paced environment.
- Participated in training sessions to enhance food safety knowledge and practices.
- Prepared and packaged boxes during box assembly line phase.
Education
High School Diploma -
Northgate Learning Store
Edmonton, AB2027
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Cleaning
- Customer engagement
- Flexible schedule
- Safe food handling
- Drive-thru operations
- Leadership qualities
- Food preparation
- Safety
- Menu memorization
- Willingness to learn
- Collaboration and teamwork
Languages
English
Native or Bilingual
asl
Professional Working
Timeline
Crew Member
McDonald's
08.2025 - 12.2025
Crew Member
Tim Hortons
07.2025 - 09.2025
Youth Mentor Volunteer
GHP Middle School
05.2024 - 07.2024
Food Bank Volunteer
Salvation Army Food Bank
07.2023 - 09.2023
High School Diploma -
Northgate Learning Store