Desired Job Title
Operations Officer - AdministrationGolf course attendantJunior Bookkeeper/Office AdministratorLocation Preference
RemoteHybridLocation: Surrey, BCLangley, BC
Open to relocation: No
Open To Work
Lila Roe
Surrey,Canada
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Operations Officer - Administration
Zamola Delivery Services
Nanaimo, British Columbia
07.2022 - 03.2025
- Operations Administration - Shipping/Receiving, Zamola Delivery Services - Nanaimo B.C.
- Directed a team of 5+ employees to optimize warehouse operations through effective leadership. Facilitated enhanced collaboration within the team, resulting in improved task completion rates. Developed and executed organizational strategies that elevated overall efficiency in warehouse operations.
- Collaborated with third-party carriers to streamline logistics operations.
- Leveraged expertise in software platforms, including MS Office and Outlook, to enhance team efficiency. Implemented industry-specific software solutions like Salus and Clear Destination to streamline workflows. Oversaw timely project delivery, aligning with operational deadline
- Supervised training programs for warehouse staff in shipping, receiving, and returns operations.
- Established and implemented comprehensive standard operating procedures for warehouse operations.
- Collaborated with delivery team to provide outstanding customer service and streamline service processes.
- Established and maintained collaborative relationships with senior management and nearby delivery hubs to streamline processes.
- Established and nurtured respectful relationships with senior management, vendors, customers and staff.
- Maintained strong vendor relationships, improving service reliability.
- Directed cross-functional teams to achieve prompt execution of service commitments, enhancing operational efficiency.
- Coordinated local and international travel arrangements for management personnel.
Golf course attendant
Tall Timbers Golf Course
Langley
07.2013 - 12.2018
- Golf Course Clubhouse Supervisor Tall Timber Golf Course - Langley B.C.
- Supervised 5+ employees
- Scheduled, trained and mentored staff
- Provided exceptional customer service, assisting golfers with inquiries and course information.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
- Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
- Increased revenue by promoting membership packages and upselling additional services to visitors.
Junior Bookkeeper/Office Administrator
KTC panel board
Surrey, British Columbia
08.2012 - 06.2013
- Assisted senior accountant in managing financial records and compliance.
- Administered daily financial transactions, focusing on accuracy to enhance overall financial reporting and accountability.
- Managed organized record-keeping systems to uphold compliance standards and enhance accessibility.
- Delivered outstanding customer service to enhance client satisfaction.
- Assisted with data entry and filing tasks to support team operations. Performed filing duties to maintain organized records. Contributed to accurate data entry for improved workflow efficiency.
- Coordinated international travel bookings to ensure timely and efficient travel arrangements.
Education
Bookkeeping - Accounting technology/technician and bookkeeping
The Knowledge Network
Langley, British Columbia09-2012
Diploma - Web/multimedia management and webmaster
Vancouver Career College
Vancouver, BC05-2003
Skills
- Warehouse management
- Customer Service
- Workplace efficiency management
- Logistics handling experience
- Transportation coordination
- Expertise in Outlook and Excel
- Operational efficiency management
Timeline
Operations Officer - Administration
Zamola Delivery Services
07.2022 - 03.2025
Golf course attendant
Tall Timbers Golf Course
07.2013 - 12.2018
Junior Bookkeeper/Office Administrator
KTC panel board
08.2012 - 06.2013
Bookkeeping - Accounting technology/technician and bookkeeping
The Knowledge Network
Diploma - Web/multimedia management and webmaster
Vancouver Career College