Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Custom
Timeline
Generic

Kiranjot Kaur

Brampton,ON

Summary

Dynamic Operations Officer at TD Bank with proven expertise in process optimization and team leadership. Skilled in data analysis and customer relationship management, I drive operational excellence and foster a customer-centric culture. Adept at ensuring compliance and enhancing service delivery, I consistently achieve results that exceed expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Officer

TD BANK
Mississauga, Ontario
09.2022 - 06.2025
  • Analyzed customer feedbacks to identify areas where improvements can be made in terms of service delivery. Support action plans that improve results and ensure effective execution of operational activities.
  • Reviewed financial information such as budgets, invoices, accounts payable and receivable. Set the direction and goals for the day/shift when associates arrive for work using applications like Word, Excel, PowerPoint, Outlook, and Google Workspace.
  • Ensured compliance with applicable laws, regulations and standards related to operations. Perform opening and closing routines, including the execution of bank deposits, receipt of shipments, and interpretation/dissemination of company directives.
  • Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
  • Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

Data Entry Clerk (contract)

Lifelabs
Mississauga, Ontario
05.2022 - 07.2022
  • Organized files according to established procedures for easy retrieval later on.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Created spreadsheets to track data entries. Consistently provide the safest, cleanest, and most engaging experience by adhering to all safety standards and expectations.
  • Prepared summaries of daily work completed for review by supervisors. Ability to provide in-the-moment coaching to associates.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Administrative Assistant/Sales Advisor

Aziz Optical
Brampton, Ontario
10.2021 - 02.2022
  • Managed incoming calls while providing information or transferring callers to appropriate personnel. Effective communication skills, being open to feedback, and the ability to adapt quickly.
  • Greeted visitors and provided general information about the company. Ability to provide in-the-moment coaching to associates.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines. Reinforce selling expectations, performance, results, and accountability with all associates.
  • Proven experience delivering sales, customer experience, and operational results in a fast-paced environment. Prior experience in a managerial role, thrives in a customer-first-based retail environment, and ability to foster a customer-focused selling culture.
  • Scheduled appointments between clients and customers and internal staff members. The ability to de-escalate store and customer situations effectively.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed office supplies inventory and placed orders when necessary. Lead exceptional in-store customer experiences by demonstrating and modeling selling behaviors rooted in our values and elevated product knowledge.

Receptionist Administrator

Neurofix Rehabilitation
Brampton, Ontario
04.2021 - 10.2021
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Created presentations using Microsoft Office software applications.
  • Participated in regular training sessions related to customer service best practices.
  • Scheduled appointments and maintained calendars for staff members.
  • Responded promptly to emails from customers and other departments within the organization.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.

Fulfillment Associate

Radial
Mississauga, Ontario
03.2020 - 02.2021
  • Loaded items onto pallets or into containers for shipment.
  • Processed returns following established procedures and guidelines.
  • Packed items according to customer's specifications and requirements.
  • Monitored stock levels and notified supervisor when supplies needed to be replenished.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Performed daily cycle counts as part of inventory control process.
  • Constant physical activity, including standing, walking, reaching, and lifting. Climb ladders, lift, reach, bend, and kneel to obtain products for customers, and to maintain the visual appearance of the store. Able to lift 10 pounds consistently, and up to 50 pounds.

Education

Master of Science - Economics

Guru Nanak Dev University
India

Skills

  • Operations management
  • Data analysis
  • Customer relationship management
  • Process optimization
  • Team leadership
  • Problem solving
  • Office administration
  • Procedure optimization
  • Scheduling coordination
  • Warehouse management
  • Microsoft Office tool
  • Operational compliance

Certification

  • Certification in quickbooks and payroll.

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Accomplishments

  • Employee of the month certificate for best performance at work.

Custom

  • availability of work: Able to work on peak days and times, including varied shifts of evenings, weekends, and holidays.

Timeline

Operations Officer

TD BANK
09.2022 - 06.2025

Data Entry Clerk (contract)

Lifelabs
05.2022 - 07.2022

Administrative Assistant/Sales Advisor

Aziz Optical
10.2021 - 02.2022

Receptionist Administrator

Neurofix Rehabilitation
04.2021 - 10.2021

Fulfillment Associate

Radial
03.2020 - 02.2021

Master of Science - Economics

Guru Nanak Dev University

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