Lila Hilal Eskin
Toronto,ON
Summary
Experienced in the business development field, Built strong and long-term relationship with customers, and achieved increases in sales numbers. Looking to leverage my knowledge and skills to help the company grow. Confident in my excellent communication and interpersonal skills, as well as a passion for success. Committed to helping the company reach its goals and objectives. Also I've rotated between different jobs to ensure gaining exposure to various departments of the company while learning and improving my skill sets.
Overview
16
16
years of professional experience
Work History
Senior Business Development Coordinator
Hapag-Lloyd
09.2018 - Current
- Building and maintaining strong client relationships.
- Tracking and identifying new growth opportunities.
- Negotiating contracts with clients, secure advantageous business with marketing initiatives and strategic plans.
- Identify customers needs and recommend our services.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Collaborated with cross-functional teams to develop and align with strategies for business growth and to have long-term profitability.
- Communicated with local organizations to build networks and also participate in networking events to promote our company's brand and services.
- Demonstrated good product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Documentation Coordinator / Sales Coordinator
Hapag-Lloyd
10.2018 - 04.2020
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files etc.
- Receive OBLs , review documents for accuracy, check information received is signed and in correct amounts.
- Enter information from documentation to company's internal system for tracking.
- Inform offices once payment is posted for container release.
- Prepare quote and coordinate with Trade Management and sales steering department for quotes and new service contract proposals.
- Communicate with Sales Execution to disseminate service info, market developments and competition activities.
- Resolve escalated customer issues related to invoicing contract disputes, and operational moves.
Foreign Trade Manager
Omhil Dis Ticaret Ltd. Sti.
09.2014 - 12.2018
- Develop and implement export strategies to maximize profits and minimize costs.
- Prepare export documentation such as invoices, packing lists and bills of lading
- Establish and manage relationships with international partners, including distributors, agents and vendors
- Monitor international regulations and compliance requirements
- Negotiate shipping contracts and freight forwarding agreements
- Analyzed business processes to identify cost savings and operational efficiencies.
- Drove volume growth within raw-material segment and maintained trade profitability.
Import Specialist
Parlak Yildiz Ithalat Ihracat Ticaret Ltd. Sti.
06.2012 - 03.2014
- Coordinated with foreign suppliers and cargo handlers to prepare goods to ship, reviewed documentation and commercial invoices to determine freight charges and customs tariffs.
- Optimized inventory management processes by accurately forecasting demand for imported items.
- Coordinated logistics for successful importation of merchandise, ensuring proper handling and transportation arrangements were made.
Export Coordinator
Darka Ltd. Machine Manufacturing And Foreign Trade
08.2011 - 06.2012
- Facilitated required documentation to manage customs clearance.
- Collaborating with suppliers and business partners, and maintaining shipping records.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared and assembled documents to facilitate exports.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
Customer Service Representative
Car Crazy Detail
12.2007 - 07.2009
- Greeting customers, handling escalated calls efficiently, promptly address concerns and provide accurate information to customers.
- Interacted with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Public Speaking And Presentation Certificate - Workplace Communications
University of Toronto
Toronto, ON04.2024
Conflict Management Certificate - Business Management And Leadership
University of Toronto
Toronto, ON05.2019
Effective Negotiator Certificate - Business Management And Leadership
University of Toronto
Toronto, ON03.2019
Diploma - International Trade
Beykent University
Istanbul, Turkiye06.2016
English Language And Comparative World Literature
Koc University
Istanbul, Turkiye06.2012
Entrepreneurship Certificate - Practical Entrepreneurship Training
Kosgeb
Istanbul, Turkiye03.2012
Skills
- Corporate Communication and Interpersonal Skills
- Ability to analyze complex information and conflict resolution skills
- Active listening, problem-solving and decision-making abilities
- Account Management and development skills
- Creative and Innovative
- Ability to use productivity software and tools Good knowledge on Microsoft Office Tools: Word, Excel, PowerPoint, Outlook
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Documentation Coordinator / Sales Coordinator
Hapag-Lloyd
10.2018 - 04.2020
Senior Business Development Coordinator
Hapag-Lloyd
09.2018 - Current
Foreign Trade Manager
Omhil Dis Ticaret Ltd. Sti.
09.2014 - 12.2018
Import Specialist
Parlak Yildiz Ithalat Ihracat Ticaret Ltd. Sti.
06.2012 - 03.2014
Export Coordinator
Darka Ltd. Machine Manufacturing And Foreign Trade
08.2011 - 06.2012
Customer Service Representative
Car Crazy Detail
12.2007 - 07.2009
Public Speaking And Presentation Certificate - Workplace Communications
University of Toronto
Conflict Management Certificate - Business Management And Leadership
University of Toronto
Effective Negotiator Certificate - Business Management And Leadership
University of Toronto
Diploma - International Trade
Beykent University
English Language And Comparative World Literature
Koc University
Entrepreneurship Certificate - Practical Entrepreneurship Training
Kosgeb
Similar Profiles
E. BALAJIE. BALAJI
Team Leader - Service Delivery at Hapag Lloyd Global ServicesTeam Leader - Service Delivery at Hapag Lloyd Global Services
Balaji ArumugamBalaji Arumugam
Senior Coordinator - Customer Service at Hapag Lloyd Global ServicesSenior Coordinator - Customer Service at Hapag Lloyd Global Services
Raval AlghamdiRaval Alghamdi
Customer Service Coordinator at Hapag-Lloyd Saudi ArabiaCustomer Service Coordinator at Hapag-Lloyd Saudi Arabia