Liliya Agayan
Burbank
Summary
Results-driven legal professional with experience managing high-volume personal injury cases from intake through settlement. Skilled in handling automobile, motorcycle, commercial trucking, rideshare (Uber/Lyft), slip-and-fall, dog bite, and other negligence-related injury claims. Experienced in opening claims, coordinating with insurance companies, body shops, medical providers, rental companies, and clients while ensuring cases progress efficiently. Strong background in preparing demand packages, negotiating settlements, and maintaining excellent client relationships throughout the claims process. Organized, detail-oriented, and committed to achieving positive outcomes while managing multiple priorities in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Case Manger
Nazaretian & Besnilian Law Office
Glendale, CA
08.2024 - 01.2026
- Managed personal injury cases from intake through settlement, including motor vehicle accidents, motorcycle accidents, commercial trucking accidents, Uber/Lyft accidents, slip-and-fall incidents, dog bite claims, and other negligence-related injury matters.
- Opened and managed insurance claims, coordinated property damage repairs, arranged rental vehicles, and maintained communication with insurance adjusters, body shops, medical providers, and clients throughout the life of each case.
- Gathered and reviewed accident reports, medical records, billing records, photographs, witness statements, and other evidence to support liability and damages claims.
- Prepared demand packages, documented injuries and treatment, calculated damages, and assisted in negotiating settlements with insurance companies and third-party representatives.
- Served as the primary point of contact for clients, providing case updates, answering questions, and ensuring a smooth process from case opening through resolution.
- Handled cases involving traumatic injuries and negligence claims, working to establish liability and maximize compensation for injured clients.
Social Media Manager
AB Media Marketing
Glendale, CA
03.2022 - 08.2022
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
Sales Representative
Kid's Only Furniture
Burbank, CA
01.2021 - 02.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Options For Youth San Gabriel
Pasadena, CA03.2022
GED -
Glendale Community College
Glendale, CA07.2026
No Degree - Law
University of West Los Angeles
Woodland Hills07.2029
Skills
- I am bilingual in Russian, English, and Armenian
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Case planning
- Critical thinking
- Documentation proficiency
Languages
English
Armenian
Russian
Timeline
Case Manger
Nazaretian & Besnilian Law Office
08.2024 - 01.2026
Social Media Manager
AB Media Marketing
03.2022 - 08.2022
Sales Representative
Kid's Only Furniture
01.2021 - 02.2022
High School Diploma -
Options For Youth San Gabriel
GED -
Glendale Community College
No Degree - Law
University of West Los Angeles