Likhith Kumar Koripilli
Sudbury,Canada
Summary
Experienced IT professional with a successful background in network security, system administration, and technical support. Proficient in resolving complex technical issues, optimizing system performance, and providing exceptional customer service. Demonstrates strong problem-solving abilities and excels in collaborative team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CAP 3 Associate
Walmart
11.2020 - 08.2023
- - Maintained merchandise presentation and ensured accurate signing and pricing. - Verified inventory computations, investigated discrepancies, and corrected errors.
Technical Sales Specialist
NTT Business Process Outsourcing
01.2023 - 04.2023
- - Tailored product/service options to customer needs, leading to a 15% increase in customer retention. - Exceeded key performance indicators by resolving customer issues quickly and ensuring satisfaction. - Achieved key performance indicators by following up with customers, ensuring satisfaction, and identifying new sales opportunities. - Resolved customer issues with urgency, building a strong foundation of trust and loyalty. - Maintained up-to-date knowledge of industry trends and product developments.
IT Help Desk Intern
My Student Wellbeing
03.2022 - 05.2022
- - Provided critical information and advice for maintaining site security and user experience. - Improved site security, leading to a 20% reduction in potential threats. - Resolved cybersecurity issues and implemented new technologies, enhancing overall user experience.
Gaming PC Assembler
Freelance
11.2014 - 12.2016
- - Built custom computers to customer specifications; assembled hardware parts and installed software. - Tested and debugged computing devices, ensuring low-cost and efficient systems. - Detected and mitigated risks associated with computer assembly.
Education
Advanced Diploma: Computer Systems Technology (CETY) - Information Technology And Network Engineering
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2022
Mathematics, Physics, and Chemistry -
Bhavan’s Sri Aurobindo Junior College
Hyderabad, India06.2019
Primary and Elementary -
Sri Chaitanya Techno School
Hyderabad, IndiaSkills
- Excellent Communication
- Multitasking
- Adaptability and Flexibility
- Operations Management
- Product Management
- Key Account Management
- Strategic Partnerships
- Solution selling
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Multitasking and Organization
- Goal-oriented mindset
TECHNICAL SKILLS:
- IT and AV Support
- Routing and network configuration
- Establishing VPNs
- TCP/IP
- DNS
- Windows
- IOS
- Linux(Ubuntu)
- Android
- Video/digital cameras
- System Administration: Active Directory, Hyper-V, Azure, ITSM tools, Microsoft Exchange, Google Cloud
- Programming and Scripting: Python, Shell, SQL
- Hardware Support: Installation, configuration, and troubleshooting of PCs, peripherals, and AV equipment
Certification
- Advanced Diploma: Computer Systems Technology and Network Engineering, Cambrian College
- ITIL Foundation (planned)
Projects
Cybersecurity Educational Video, Cambrian College, Developed an educational video on cybersecurity, incorporating AV equipment for filming and editing., Led the project from scripting to production, used as a learning tool for peers.
Timeline
Technical Sales Specialist
NTT Business Process Outsourcing
01.2023 - 04.2023
IT Help Desk Intern
My Student Wellbeing
03.2022 - 05.2022
CAP 3 Associate
Walmart
11.2020 - 08.2023
Gaming PC Assembler
Freelance
11.2014 - 12.2016
Advanced Diploma: Computer Systems Technology (CETY) - Information Technology And Network Engineering
Cambrian College of Applied Arts And Technology
Mathematics, Physics, and Chemistry -
Bhavan’s Sri Aurobindo Junior College
Primary and Elementary -
Sri Chaitanya Techno School
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