Matthew DeHaan
North Bay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
CAP 3 Associate
Wal-Mart Canada
04.2023 - Current
- Improved customer satisfaction by consistently maintaining a clean and organized sales floor.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
Lead CSR
Hinduja Global Solutions (HGS)
08.2015 - 03.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Maintained up-to-date knowledge of product and service changes.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
Junior Butcher
Moncion Grocers
04.2012 - 08.2014
- Responsibilities included preparing meat food products, stocking shelves and cleaning the department
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
Education
GED -
Canadore College of Applied Arts And Technology
North Bay, ON07.2015
High School Diploma -
Fellowes High School
Pembroke, ON06.2013
Skills
- Call Documentation
- Customer Service
- Employee Coaching
- Calm Under Pressure
- Interpersonal Communication
- Microsoft Office
- Computer Skills
- Call Center Operations
- Written Communication
- Multitasking
- Complaint Handling
Accomplishments
Awarded Agent of the Year for local site and Top Agent in Canada in 2021 while working at HGS
Hobbies and Interests
- Computer and video gaming
- Dungeons & Dragons player and game master
- 3D Printing
Languages
English
Native or Bilingual
References
References available upon request
Timeline
CAP 3 Associate
Wal-Mart Canada
04.2023 - Current
Lead CSR
Hinduja Global Solutions (HGS)
08.2015 - 03.2023
Junior Butcher
Moncion Grocers
04.2012 - 08.2014
GED -
Canadore College of Applied Arts And Technology
High School Diploma -
Fellowes High School
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