Lijia Yang
RICHMOOD,BC
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Customer Service & Sales Associate
E-VAPE
Richmond, BC
10.2023 - Current
- Assisted customers with product selection and inquiries.
- Organized merchandise on sales floor for optimal presentation.
- Conducted inventory checks to maintain stock levels.
- Provided product demonstrations to enhance customer understanding.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
User Operation Specialist
Tencent
Changsha, Hunan
10.2022 - 02.2023
- Responsible for Tencent IEG Super Core Manager business, serving Fortune 500 companies and high-paying users.
- Provided exclusive services for high-paying and ultra-high-paying game players.
- Managed SLG game Re-empire and popular titles such as PUBG and King of Glory.
- Recorded user suggestions and problems daily, summarized insights, and communicated efficiently with internal teams.
- Supported accounts with an average single-game payment of 200,000+ yuan.
- Supported client accounts with an average single-game transaction exceeding 200,000 yuan.
Education
Master of Arts - Leadership
Trinity Western University
Richmond, BC05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Chinese (Mandarin)
Interests
- Diving
- Cooking
- Swimming
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Customer Service & Sales Associate
E-VAPE
10.2023 - Current
User Operation Specialist
Tencent
10.2022 - 02.2023
Master of Arts - Leadership
Trinity Western University