LIELLE GAVRIELOV
Vaughan,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Lead Customer Experience Associate
TD Canada Trust
Maple, ON
01.2024 - Current
- Familiarized myself with current promotions in order to have elevated advice conversations
- Worked as LCEA, however, was fortunate to take over MCE duties for 3 months while MCE was on leave
- Gained large amounts of sales experience, and was able to work closely with PBAs and PBs
- Had senior combinations with high transaction limits
- Open and Closed the Branch
- While in the LCEA position I have been approved by TD to start completing my IFC
- Shadowing PBA, while also being given permission to open accounts, unsecured lines of credit, etc.
Customer Experience Associate
TD Canada Trust
Maple, ON
05.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints quickly and professionally.
- worked on the frontline, completing transactions and giving excellent customer advice
- Met all, and exceeded all of my day to day goals
- Made referrals to the sales team, by having informed conversations with customers
Sales Associate
Browns Shoes
Vaughan, ON
04.2022 - 08.2022
- Sold various products by explaining unique features and educating customers on proper application or usage
- Assisted teammates with sales-processing tasks to meet daily sales goals
Customer Service Representative
Hush Blankets
Toronto, ON
10.2021 - 02.2022
- Consulted with customers to resolve service and billing issues
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Counselor
Center Camp
Vaughan, ON
06.2017 - 08.2021
- Coordinated and led group activities for campers and counselors
- Established and built relationships with campers to ease fears in new environment
Cashier
Vince's No Frills
Vaughan, ON
05.2017 - 08.2019
- Accepted cash and credit card payments, issued receipts and provided change
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
Hostess
What A Bagel
Vaughan, ON
09.2017 - 06.2018
- Greeted incoming guests to escort to assigned dining area and present menus
- Managed guest expectations by relaying information regarding hours, wait times and specials
Education
IFC -
Canadian Securities Institute
02-2025
Bachelor of Arts - Religious Studies
Queen's University
Kingston05.2023
High School Diploma -
Tanenbaum Chat
Toronto, ON06.2019
Skills
- Problem-Solving
- Teamwork and collaboration
- Reliable and responsible
- Organized
- Hardworking and highly motivated in any environment
- Motivated to reach and exceed goals
Timeline
Lead Customer Experience Associate
TD Canada Trust
01.2024 - Current
Customer Experience Associate
TD Canada Trust
05.2023 - Current
Sales Associate
Browns Shoes
04.2022 - 08.2022
Customer Service Representative
Hush Blankets
10.2021 - 02.2022
Hostess
What A Bagel
09.2017 - 06.2018
Counselor
Center Camp
06.2017 - 08.2021
Cashier
Vince's No Frills
05.2017 - 08.2019
IFC -
Canadian Securities Institute
Bachelor of Arts - Religious Studies
Queen's University
High School Diploma -
Tanenbaum Chat
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