Vedya Maharaj
Environmental Systems Engineering - 4th Year Student
Regina,SK
Summary
Experienced Technician / Supervisor with over 15 years of experience in Oil and Gas plant design and maintenance. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Lead Customer Experience Associate
TD Canada Trust
Regina, SK
12.2021 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Prepared variety of different written communications, reports and documents.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Pharmacy Assistant / Sales Administrator
London Drugs
Regina, SK
09.2018 - 04.2022
- Extensive knowledge of the Kroll Software (2 years + experience)
- Counted and labeled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organized.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Distributed medicine and supplements from stock containers to correct packages.
CSR
University of Regina Student, University of Regina
01.2018 - 01.2020
- Canada
- Provide accurate information in-person and via phone/email
- Ensured good management of database records
- Direct incoming phone, and e-mails to appropriate staff/department
- Maintain a float in each terminal daily before store opening
- Monitor office supplies and place orders when necessary
- Receive, sort and distribute daily mail/deliveries among team members
- Receive invoices from customers
- Keep updated records and files
Supervisor/Technician
The National Gas Company, Trinidad and Tobago
Trinidad And Tobago
05.2006 - 10.2018
- Verify invoices received from customers, approve figures before forwarding to the Finance Department
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Streamlined operations to improve process efficiency.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Prepared, calibrated and monitored production levels to achieve targets.
- Tracked and prepared quarterly reports to present to leadership.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Interviewed, hired and trained new employees for production positions.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Worked with management team to implement proper division of responsibilities.
Education
Bsc - Environmental Systems Engineering
University of Regina
01.2018 - Current
Diploma - Process Plant Operations
City And Guilds London Institute
Trinidad And Tobago 01.2004 - 01.2006
Certificate in Certifed Accounting Technician (CAT) - undefined
01.2001 - 01.2002
Skills
Great organizational, multitasking and communication skills
Great communication skills to relate to clients, staff, and management
Knowledge of SCADALeadership experience
Timeline
Lead Customer Experience Associate
TD Canada Trust
12.2021 - Current
Pharmacy Assistant / Sales Administrator
London Drugs
09.2018 - 04.2022
CSR
University of Regina Student, University of Regina
01.2018 - 01.2020
Bsc - Environmental Systems Engineering
University of Regina
01.2018 - Current
Supervisor/Technician
The National Gas Company, Trinidad and Tobago
05.2006 - 10.2018
Diploma - Process Plant Operations
City And Guilds London Institute
01.2004 - 01.2006
Certificate in Certifed Accounting Technician (CAT) - undefined
01.2001 - 01.2002