Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Liberta Mustafa

Guelph,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Domino’s Pizza
05.2009 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Developed strategy to increase sales and drive profits
  • Diligently worked to exceed performance targets
  • Took care of customers, ensure satisfaction, and professionally handled customer concerns
  • Organized and maintained paperwork, store schedules, and inventories
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.

Receptionist

Guelph Family Dental
09.2017 - 12.2023
  • Responsible for all administrative duties
  • Increased patient attendance by 23%
  • Displayed excellent planning and prioritization skills by preparing weekly schedules, manage calendar and documents using DENTRIX software
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance
  • Produced monthly reports using advanced Excel spreadsheet functions
  • Upheld security and confidentiality of documents and data within area of responsibility
  • Documented effective and replicable methods for extracting data and organizing data sources

Online - Teacher

Q-Kids
07.2019 - 01.2020
  • Taught English to Students ages 4-12 in China online
  • Used media tools and Learning Management Systems
  • Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.
  • Developed lesson plans to engage students online, holding class accountable and generating greater comprehension and learning.

Teaching assistant

Accessible Learning
09.2014 - 04.2017
  • Provided professional notes for various courses (biology, psychology & physics) to students with learning disabilities
  • Worked in a professional, helpful and flexible mannier, maintaining confidentiality at all times
  • Supported student’s learning by providing clear and accurate notes from lectures
  • Maintained regular contact with students to ensure they received notes in a timely fashion
  • Provided notes in an agreed format and personal adjustments to meet individual needs
  • Consistently attended weekly lectures
  • Awarded best note certificate, for Animals: Form & Function (BI358)
  • Demonstrated knowledge and responsibility by conducting weekly tutorials/labs
  • Created an exemplary learning experience for students by preparing & demonstrating experiments, and lectures
  • Pointed students to relevant information about academics and personal support services available
  • Presented leadership skills by supervising and evaluating students’ laboratory work and tests at the university
  • Assisted faculty in course development/renewal

Education

BA - Biology & Psychology

Wilfrid Laurier University
Waterloo, ON
04.2017

Skills

  • Reliable and responsible with strong work ethic
  • Friendly, polite and social, great at networking
  • Quick learner with creative and original ideas
  • Fast-paced environment; high attention to detail and accuracy
  • Great team player with extensive leadership qualities
  • Computer savvy with versatile and efficient resource use (Word, Excel, PowerPoint, Spreadsheets etc)
  • CPR, Emergency First Aid, WHMIS and Basic NVCI Certified

Additional Information

  • AWARDS , Domino’s Pizza Highest Sales Performer June 2015 Generated $40,000+ in sales in one month during a contest between the Guelph Domino’s employees. Received 20% of the income generated as my reward for conducting the highest sales.
  • FOSSA Research Assistant Scholarship June 2016 Awarded to facilitate undergraduate students assisting professors with their research. Received: February 2016. Amount: $1,000
  • Best Note Taker Award for Accessible Learning April 2016 Was nominated & chosen as the “Best Note Taker” by students & staff of Accessible Learning

Languages

English
Native or Bilingual
Albanian
Native or Bilingual

Timeline

Online - Teacher

Q-Kids
07.2019 - 01.2020

Receptionist

Guelph Family Dental
09.2017 - 12.2023

Teaching assistant

Accessible Learning
09.2014 - 04.2017

Assistant Manager

Domino’s Pizza
05.2009 - Current

BA - Biology & Psychology

Wilfrid Laurier University

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Liberta Mustafa