Liban Jama
Calgary,Canada
Summary
Experienced retail and business professional with over 10 years in managing sales, customer service, and day-to-day store operations. Strong leadership background with experience as a business owner, sales manager, and retail supervisor. Fluent in English and Arabic.
Overview
12
12
years of professional experience
Work History
Part-Time Account Manager
King Fahd plaza building
Kampala, Uganda
12.2021 - 07.2025
- As an account manager I built strong client relationships, drove sales growth and delivered tailored solutions with exceptional service
- Oversaw day-to-day store activities including inventory, cash handling, and staff coordination
- Ensured excellent customer service and efficient checkout operations
- Supported recruitment and training of junior staff during peak seasons
Sales Manager
Midwest Forex Bureau
Kampala, Uganda
09.2019 - 05.2025
- Oversaw daily sales operations, trained staff, and supported currency exchange activities
- Managed customer relationships and ensured compliance with regulatory standards
- Developed strategies to improve service delivery and boost branch revenue
Account Manager
WABERI GENERAL TRADING Company LTD
Kampala, Uganda
01.2014 - 08.2019
- Managed daily operations of a busy Warehouse, including purchasing, inventory control, and customer service
- Handled budgeting, record-keeping, and vendor relationships
- Trained and supervised part-time staff and ensured high customer satisfaction
- Created marketing promotions and maintained positive community engagement
Education
Diploma in Business and Marketing -
Makerere College
Kampala, UgandaDiploma in Human Resources & Management -
African Population Institute
Kampala, UgandaAccount Management short Course -
Makerere college of languages
Kampala, UgandaSkills
- Retail Operations
- Team Leadership
- Customer Service
- Inventory account & Management
- Sales & Marketing
Timeline
Part-Time Account Manager
King Fahd plaza building
12.2021 - 07.2025
Sales Manager
Midwest Forex Bureau
09.2019 - 05.2025
Account Manager
WABERI GENERAL TRADING Company LTD
01.2014 - 08.2019
Diploma in Business and Marketing -
Makerere College
Diploma in Human Resources & Management -
African Population Institute
Account Management short Course -
Makerere college of languages
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