Lianne Phillip
High River,AB
Summary
Caring, compassionate and energetic team member with a passion for connecting with and helping people. Both customer service and detail oriented, always striving to provide the best care for and meet the needs of all patients. Experience in all aspects of in-person customer service as well as behind the scenes office work. Self-motivated and successful in both solitary work environments and as part of a large team.
Overview
2026
2026
years of professional experience
Work History
Licensed Optician
FYi Doctors (Okotoks Eyecare)
06.2021 - Current
- Establishing positive relationships with patients and team members
- Specializing in troubleshooting and patient conflicts
- Top sales performer
- Alberta Health Care submission and reconciliation
- Coaching and training clinic optometrists on Alberta Health Care billing and evaluating efficiencies of clinic billing procedures
- Continuous learning on the current technology of prescription lenses and pharmaceutical products
- Maintaining patient confidentiality
- Responsible for inventory of pharmaceutical products including ordering product, tracking monthly sales and reporting sales results to Doctors
- Receiving handoffs from the Optometrists and helping patients with all optical frame and eyeglass lens solutions based on their individual needs determined by their prescription and lifestyle requirements. This entails prescription eyeglasses, pharmaceuticals, insurance claims and invoicing
- Staff training and education
Manager and Licensed Optician
My Vision Calgary Ltd.
03.2002 - 06.2021
- Manager for over 10 years of my tenure
- Resolving patient and staff conflicts
- Coordinating staff schedules for all office departments
- Alberta Health Care reconciliation
- Meeting with frame and lens representatives
- Frame purchasing, frame inventory and board management
- Team building
Retail Manager, Student Optician
Lenscrafters Canada
2000 - 2002
Optometric Assistant
Dr. Robert De Mara
1993 - 2000
Education
Optical Sciences Eyeglasses Diploma - Optical Sciences
N.A.I.T.
Edmonton, AB2002
Advanced High School Diploma -
Dr. E.P. Scarlett High School
Calgary, AB1991
Skills
- Efficient and detail oriented
- Strong organizational skills
- Personable and approachable
- Client communication and confidentiality
- Professional and courteous
Timeline
Licensed Optician
FYi Doctors (Okotoks Eyecare)
06.2021 - Current
Manager and Licensed Optician
My Vision Calgary Ltd.
03.2002 - 06.2021
Retail Manager, Student Optician
Lenscrafters Canada
2000 - 2002
Optometric Assistant
Dr. Robert De Mara
1993 - 2000
Optical Sciences Eyeglasses Diploma - Optical Sciences
N.A.I.T.
Advanced High School Diploma -
Dr. E.P. Scarlett High School
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