Demetra Neophytou
Licensed Optician
201-980 Golf Links Rd, Ancaster,ON
Summary
Experienced Optician delivering exceptional service and assistance to customers. Focused and driven with strong attention to detail while working well in busy environments. Team oriented with dynamic coaching skills. Friendly and professional while prioritizing positive engagement with co-workers and customers.
Overview
9
9
years of professional experience
Work History
Licensed Optician
Binbrook Eyecare
2023.02 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Confirmed quality control standards were met for all eyewear and contact lenses.
Licensed Optician
Total Vision
2022.05 - Current
- Suggest products such as lens coatings and lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
- Built rapport with clients through attentive listening skills and genuine interest in their vision and lifestyle needs.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands. as well as educating patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Licensed Optician/Sales Associate
Vision Clinic
2015.02 - 2022.03
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
Education
Bachelor of Arts - Marketing Management - Customer Relationship Marketing
McMaster University
Hamilton, ON06.2022
Dispensing Optician
Northern Alberta Institute of Technology
Edmonton, AB08.2018
Skills
- Excellent customer service including retail sales, frame and lens selection based on patients individual needs
- Work well in team settings, providing support and guidance. Assisting with daily operations, working efficiently and productively with all team members.
- Product and service recommendations, troubleshooting patient concerns and building excellent customer rapport
- Strengthened communication skills through regular interactions with others and demonstrating respect, friendliness and willingness to help wherever needed
- Self-motivated, with a strong sense of personal responsibility. Passionate about learning and committed to continual improvement. Always interested in resolving problems, improving operations and providing exceptional service.
- Provide professional services and support in a dynamic work environment. Demonstrate a high level of initiative and creativity while managing difficult tasks.
- Work effectively in fast-paced environments. Organized and detail-oriented with a strong work ethic.
Timeline
Licensed Optician
Binbrook Eyecare
2023.02 - Current
Licensed Optician
Total Vision
2022.05 - Current
Licensed Optician/Sales Associate
Vision Clinic
2015.02 - 2022.03
Bachelor of Arts - Marketing Management - Customer Relationship Marketing
McMaster University
Dispensing Optician
Northern Alberta Institute of Technology
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