Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Receptionist

Jonathan Jackson

Barrie,ON

Summary

Dynamic Licensed Optician with extensive experience at both optometrist offices and opticals, excelling in optical measurements and insurance verification and a comprehensive understanding of vision care and eyewear solutions. Proven ability to enhance customer satisfaction through attentive service and expert product knowledge. Adept at contact lens fitting and problem-solving, ensuring optimal eyewear solutions for diverse client needs. Committed to maintaining high-quality standards in all optical services.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Licensed Optician

IRIS (Formerly Barrie Vision Centre)
09.2006 - Current
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Resolved customer complaints professionally and effectively to maintain positive client relationships.
  • Managed inventory levels to ensure adequate stock of lenses, contact lenses, and accessories.
  • Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
  • Collaborated with optometrists to create a seamless experience for patients during eye exams and prescription updates.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Operated and managed onsite edging equipment and provided basic maintenance.
  • Provided pre-testing for patients including taking auto refractions, NCT and retinal images
  • Provided contact lens fittings, teaching insertion, removal and cleaning. As well as followup rechecks and troubleshooting for single vision, toric and multifocal contact lens fittings
  • Meet with contact lens sales representatives regarding pricing, inventories and new products and technology.

Supervising Licensed Optician

I Vision
01.2005 - 09.2006


  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
  • Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Provided onsite edging of glasses and did basic maintenance for it's equipment.
  • Fit patients with contact lenses and gave education on insertion, removal and lens care. Also provided recheck appointments and trouble shooting.
  • Adjusting frames and providing instruction to problem solve adaptation difficulty to new prescriptions.

Intern Optician

I Vision
04.2004 - 01.2005
  • Supported staff members in their daily tasks, reducing workload burden.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files
  • Gained hands-on experience in new software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.

Student Optician

Sears Optical
06.2003 - 04.2004
  • Adjusted eyewear frames for proper fit, ensuring customer satisfaction and reducing the need for future adjustments.
  • Improved customer satisfaction by providing personalized optical recommendations based on individual needs and preferences.
  • Maintained up-to-date knowledge of industry trends, participating in ongoing training sessions as required.
  • Educated clients on proper eyewear care techniques, extending the lifespan of their glasses or contact lenses.

CNC Machinist

IMS (Intelligent Machining Solutions)
04.2001 - 07.2002
  • Maintained tight tolerances with design specifications.
  • Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
  • Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
  • Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
  • Manually set up machinery, CNC lathes, manual mills and grinders.
  • Properly loaded and unloaded materials in and out of machines.
  • Assisted in the training of new machinists, sharing industry knowledge and best practices for optimal performance.
  • Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.

Tool and Die Apprentice Co-op

F.O.R. Technology
04.2000 - 08.2000
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Using a manual lathe and mill to machine parts for the construction of progressive dies
  • Cleaning the shop and its equipment on a weekly basis.
  • Using a company vehicle to deliver and pick up parts around the province.

Grocery Clerk

Zehrs
08.1996 - 03.1999
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Received orders and emptied delivery trucks of large pallets of merchandise.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.

Education

Opticianry

Georgian College of Applied Arts And Technology
Barrie, ON
10-2004

Mechanical Engineering, CNC Technology

Georgian College of Applied Arts And Technology
Barrie, ON
05-2001

Skills

  • Consistent Customer Service
  • Optical dispensing and fitting
  • Insurance verification and submission
  • Experienced frame selection for all ages
  • Retail sales and payments
  • Optical orders through different sources and labs
  • Eyewear brands and their history
  • Optical equipment maintenance
  • Prescription interpretation
  • Contact lens fitting and education
  • Eyeglass repair on various types of frames
  • Experienced multifocal contact lens fitter
  • Eye exam pre testing procedures
  • Problem-solving for adaptation difficulties for new prescriptions
  • Attention to detail
  • Critical thinking to solve complex issues
  • Self motivation
  • Eyewear trends for both frame fashion and lens technology

Languages

English

Accomplishments

    Customer Service workshops through different entities and companies (Certificates available upon request)

    Introduction to W.H.M.I.S. training

    Introduction to ISO Standards (International Standards Organization)

Certification

Licensed Optician in the Province of Ontario


Timeline

Licensed Optician

IRIS (Formerly Barrie Vision Centre)
09.2006 - Current

Supervising Licensed Optician

I Vision
01.2005 - 09.2006

Intern Optician

I Vision
04.2004 - 01.2005

Student Optician

Sears Optical
06.2003 - 04.2004

CNC Machinist

IMS (Intelligent Machining Solutions)
04.2001 - 07.2002

Tool and Die Apprentice Co-op

F.O.R. Technology
04.2000 - 08.2000

Grocery Clerk

Zehrs
08.1996 - 03.1999

Opticianry

Georgian College of Applied Arts And Technology

Mechanical Engineering, CNC Technology

Georgian College of Applied Arts And Technology

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Jonathan Jackson