Lian Mae Tungcab
Toronto
Summary
Dedicated and results-driven professional with a Bachelor of Science in Psychology and diverse experience in customer service, event coordination, and leadership. Skilled in fostering teamwork, delivering exceptional service, and managing projects efficiently. Certified in workplace safety with a proven track record of success in retail, mentorship, and volunteer roles. Adaptable and organized, with a passion for creating positive, engaging environments.
Overview
6
6
years of professional experience
Work History
Merchandising Manager
American Eagle Outfiters
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a neat and organized backroom to easily access merchandise and drive sales.
- Set up visual displays of merchandise to market new products to customers twice per month.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
Merchandising Manager
OFFLINE Store Yorkdale
12.2023 - 01.2025
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Maintained a safe and clean store environment in accordance with health and safety regulations, minimizing risks to customers and staff.
Research Assistant
York University
06.2023 - 10.2023
- Research assistant for an assistant professor at York University
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Recorded data and maintained source documentation following good documentation practices.
Sales Associate
Nike Yorkdale Shopping Centre
05.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs and managed to secure $2000 sales under my name daily
- Answered questions about store policies and addressed customer concerns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Mary Brown's Chicken & Taters
08.2019 - 01.2021
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Welcoming Staff and Junior Coordinator
Southlake Regional Health Centre
05.2019 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
Education
Bachelor of Science - Psychology
York University
Toronto, ON10-2024
Skills
- Data collection
- Quantitative and qualitative analysis
- Staff supervision
- Inventory management
- Workflow management
- Customer service
- Work ethic and integrity
- Patience and empathy
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Additional Qualifications
• 2017-2018
- Leadership and Mentorship Program
• 2024
- Joint Health and Safety Committee Certification
Timeline
Merchandising Manager
American Eagle Outfiters
02.2025 - Current
Merchandising Manager
OFFLINE Store Yorkdale
12.2023 - 01.2025
Research Assistant
York University
06.2023 - 10.2023
Sales Associate
Nike Yorkdale Shopping Centre
05.2022 - 05.2023
Cashier
Mary Brown's Chicken & Taters
08.2019 - 01.2021
Welcoming Staff and Junior Coordinator
Southlake Regional Health Centre
05.2019 - 01.2020
Bachelor of Science - Psychology
York University
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