Liam Roa
Montreal,QC
Summary
Energetic and personable university student with a strong work ethic and a passion for delivering excellent customer service. Skilled at multitasking in fast-paced environments, maintaining a positive attitude under pressure, and ensuring guests have a welcoming and enjoyable dining experience. Reliable, punctual, and team-oriented, with excellent communication skills and a commitment to upholding high standards of service. Eager to contribute to a professional hospitality team and grow through hands-on experience.
Overview
3
3
years of professional experience
Work History
Waiter & Head Bartender
Pigeon Ville St-Laurent
Ville Saint-Laurent, QC
09.2024 - Current
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus to patrons, answered questions about menu items and made recommendations.
Bartender
Babel Lounge
Kahnawake, QC
04.2024 - 08.2025
- Provided drink suggestions to customers based on their preferences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Organized bar supplies to support timely and efficient retrieval and replenishment.
- Balanced daily registers and generated sales reports for management.
Waiter & Bartender
Pigeon Club Café
Pointe-Claire, QC
12.2023 - 04.2024
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Busboy, Runner & Room Service
Marriot Terminal
Dorval, QC
06.2022 - 01.2023
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Transported heavy loads of dishes between kitchen and dining room safely.
- Ensured that all supplies were stocked up at all times during shift hours.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
Bachelor - Accounting
UQAM
Montreal, QC05-2027
Skills
- Food and beverage pairings
- Dining service excellence
- Problem solving
- Effective communication
- Client relationship management
- Regulatory compliance
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Waiter & Head Bartender
Pigeon Ville St-Laurent
09.2024 - Current
Bartender
Babel Lounge
04.2024 - 08.2025
Waiter & Bartender
Pigeon Club Café
12.2023 - 04.2024
Busboy, Runner & Room Service
Marriot Terminal
06.2022 - 01.2023
Bachelor - Accounting
UQAM
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