Liam Anthony Houghton
Toronto,Ontario
Summary
I am a determined and enthusiastic professional with a solid track record in sales and administration within the banking and financial sectors. My experience encompasses handling complex tasks in high-pressure environments, where I consistently meet daily targets and deadlines. With a strong background in mortgages and credit cards, as well as a role as a complaints investigator, I possess a keen ability to manage client relationships and resolve issues effectively. My focus and friendly demeanor enable me to contribute positively to any team, ensuring exceptional service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Insurance complaints investigator
Huntswood Recruitment (Esure)
03.2024 - 07.2024
- Investigating motor and home insurance complaints
- Processing redress to customer making a claim
- Satisfying customer needs and addressing all complaint points
- Producing final response letter to customer with outcome of the complaint
- Following guidelines form the financial conduct authority and Financial Ombudsman Service
Admin and customer service agent
People2people (Lavazza Australia)
03.2023 - 12.2023
- Taking phone calls and assisting with any fault with coffee machines
- Administration work
- Corresponding with customers via email to fix issues
- Processing invoices
Customer service adviser/Admin worker
Santander bank
05.2018 - 01.2022
- Dealing with customers Payment protection insurance (PPI) complaints and mortgage queries
- Corresponding with customer via the telephone and email and post
- Following the general data protection act
- Taking large payments from customers paying their mortgage
- Producing mortgage statements for customers
- General customer complaints and getting a resolution
- Maintaining a high level of customer service
Senior business advisor Corporate and multinational account servicing
Barclays Bank
01.2022 - 01.2023
- Speaking with clients via telephone and email
- Following the general data protect act
- Transferring funds to client accounts following strict sanctions
- Servicing company credit card queries
- Provide outstanding services to the bank’s biggest clients
- Dealing with complaints
Sales Advisor, Customer support
Energy Compare Limited
11.2014 - 03.2018
- Being the first point of contact for customer related queries and sales
- Dealing with customers and clients via email, telephone and live chat
- Maintaining and providing comprehensive product information to customers
- Understanding and demonstrating customer care
- Confidently making and closing sales
- Maintaining a high level of service within demanding targets
Teacher/ Sports coach
North East Sport
09.2014 - 07.2015
- Taking physical education lessons in Schools around the local area
- Deliver detailed lesson plans to meet the national curriculum
- Dealing with students from the ages of four to eleven
- Helping and mentoring pupils to improve and enjoy physical education
- Helping disabled children get involved in sport
- Using my own initiative to deal with bad behaved pupils
Clerical assistant
Station taxis
09.2010 - 11.2014
- Communicating with clients and employees of the organisation
- Face to Face interaction with the general public
- Addressing complaints
- Money handling
- Bookies jobs into an online system
Education
GCSE - Mathematics, English Language, Science, ICT, P.E, Religious Education, French
St Aidan’s Roman Catholic School
BTEC Level 3 National Diploma - Exercise And Fitness
St. Aidan’s Sixth Form
Bsc Hons - Sports Coaching
University Of Sunderland
Skills
- Results orientated
- Interpersonal skills
- Communication
- Teamwork
Languages
English
Professional Working
Personal Information
Date of Birth: 02/11/94
References
Available on request.
Hobbies and Interests
- Football
- Volunteering
- Foreign travel
Drivinglicense
Full UK driving license
Timeline
Insurance complaints investigator
Huntswood Recruitment (Esure)
03.2024 - 07.2024
Admin and customer service agent
People2people (Lavazza Australia)
03.2023 - 12.2023
Senior business advisor Corporate and multinational account servicing
Barclays Bank
01.2022 - 01.2023
Customer service adviser/Admin worker
Santander bank
05.2018 - 01.2022
Sales Advisor, Customer support
Energy Compare Limited
11.2014 - 03.2018
Teacher/ Sports coach
North East Sport
09.2014 - 07.2015
Clerical assistant
Station taxis
09.2010 - 11.2014
GCSE - Mathematics, English Language, Science, ICT, P.E, Religious Education, French
St Aidan’s Roman Catholic School
BTEC Level 3 National Diploma - Exercise And Fitness
St. Aidan’s Sixth Form
Bsc Hons - Sports Coaching
University Of Sunderland