Leyla Stolpmann
Calgary,Alberta
Summary
Motivated professional with over 8 years experience in customer service and sales. Strong communication and interpersonal skills for providing support and to build trust and lasting partnerships with existing and prospective clients. Organized and dependable with high level of success in prioritizing and managing different projects at the same time. Strong attention detail ensures a high degree of accuracy and high-quality work.
Overview
5
5
years of professional experience
Work History
Senior Sales Support
Barmer Public Health Insurance
01.2022 - 02.2024
- Increased sales support efficiency by streamlining processes and implementing new strategies for one of the largest public health insurance provider in Germany
- Assisted in the development of sales presentations, proposals, and contracts to secure new business opportunities locally and with international students and foreign workers
- Conducted market research to identify potential leads and inform targeted marketing efforts
- Performed effectively in self-directed work environment, managing day-to-day operations
- Collaborated with cross-functional teams to develop comprehensive sales strategies, driving revenue growth
- Informed customers of promotions to increase sales productivity and volume
Customer Service and Export Specialist
Die Kosmos Apotheke Reform
04.2021 - 12.2021
- Promptly responded to inquiries and requests from existing and prospective clients regarding medication and medical supplies
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Orchestrated routing by producing accurate shipping, customs, and tax declaration documentation
- Reduced shipment delays through meticulous documentation and proactive communication with carriers
- Established effective risk management strategies to minimize potential disruptions in supply chain operations
- Maintained up-to-date knowledge of industry best practices, ensuring adherence to customs, laws and tax declaration policies
Sales Support Administrator
CK Sales Vertriebsgesellschaft MbH
10.2020 - 04.2021
- Developed new business opportunities by identifying and targeting high-potential prospects in the mechanical engineering industry
- Met with company representatives to discuss and ascertain needs, tailor solutions and close deals
- Attended monthly sales meetings and quarterly sales trainings
- Built relationships with clients and community to promote long term business growth
- Trained new hires on company standards, policies, and project management
- Consistently met or exceeded monthly performance metrics such as new contracts, and closed deals
Priority Travel Consultant
Bosch Service Solutions - Lufthansa
01.2019 - 10.2020
- Cultivated strong relationships with international high priority clients to promote loyalty program
- Assisted clients in navigating travel requirements, trip modification, and other travel documentation, minimizing potential issues during their trips
- Efficiently resolved client complaints or concerns with tact and professionalism, preserving a positive atmosphere
- Resolved unforeseen challenges during trips such as loss of baggage, trip cancellations, and all other travel disruptions
- Met with VIP clients to network and build trust with the brand
- Partnered with cross-functional departments and other airlines to resolve new cases
Education
GED -
BbS "Dr. Otto Schlein" Pharmacy School
Magdeburg06.2016
High School Diploma -
IGS "Regine Hildebrandt"
Magdeburg06.2013
Skills
- Business Development
- Relationship Management
- Conflict Resolution
- Data Entry
Languages
English
German
Timeline
Senior Sales Support
Barmer Public Health Insurance
01.2022 - 02.2024
Customer Service and Export Specialist
Die Kosmos Apotheke Reform
04.2021 - 12.2021
Sales Support Administrator
CK Sales Vertriebsgesellschaft MbH
10.2020 - 04.2021
Priority Travel Consultant
Bosch Service Solutions - Lufthansa
01.2019 - 10.2020
GED -
BbS "Dr. Otto Schlein" Pharmacy School
High School Diploma -
IGS "Regine Hildebrandt"
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