Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Cyril Tchakoute

Montreal,Canada

Summary

A rigorous, results-driven professional with +4 years in marketing and customer management, and +3 years in database management. Fluent in both French and English. Self-starter and effective communicator who thrives in fast-paced and collaborative environments. Passion for finding insights from data sources and developing data-driven creative solutions. Now on a mission to gain more experience as I further my career in marketing management and business operations.

Overview

9
9
years of professional experience

Work History

Senior Sales Support

Thomson Reuters
Toronto, Canada
06.2024 - Current
  • Performed administrative and operational tasks for the Medium and Small Law sales team to enhance and streamline sales processes for representatives, working closely with the sales segment director
  • Prepared comprehensive reports for leadership on sales performance, trends, and opportunities, utilizing relevant data for strategic insights
  • Conducted market research analysis to identify new business opportunities and generate leads across all 10 provinces, extensively using Salesforce
  • Planned and organized monthly solutions demonstrations and webinars for target law firms, employing email marketing to keep clients informed about upcoming events

Bilingual Ads Operations Associate

Vivvix/MediaRadar
Toronto, Canada
04.2023 - 11.2024
  • Managed data entry and analysis, ensuring the daily maintenance of the ads databases
  • Conducted quality control on indexed ads and monitored KPIs by tracking ads, content, campaigns, keywords, and performance metrics while maintaining effective communication on status updates
  • Optimized digital, radio, and print ads through expert copywriting, bilingual content translation (English, French), and AI/ML-assisted research for indexing ads and campaigns
  • Provided support to client services and marketing teams by delivering relevant ads and funnel reports

Bilingual Customer Success Rep

International Financial Data Services
Toronto, Canada
11.2019 - 10.2020
  • Customer-facing inbound and outbound communication position with duties of onboarding mutual funds accounts of customers all across Canada using platforms: IFast Web, AWD, and FundServ
  • First touchpoint in escalations for all issues impacting clients' mutual fund accounts
  • Promoted to customer success SME for two client fund companies: Home Trust and Home Bank
  • Collaborated with internal product, marketing, and sales teams to provide expert customer insights to drive innovation and continuous improvement in customer experience

Jr. Market Researcher

Do It. (Startup)
Toronto, Canada
09.2017 - 01.2018
  • Conducted focus groups, surveys, and interviews to collect necessary data to identify potential business development opportunities
  • Transcribed data on consumers, competitors, and the marketplace into reports, visualizations, and dashboards to communicate insights to the management team
  • Participated in marketing ideation and planning sessions by providing insights on consumer behavior and market trends from data collected and analyzed

Digital Content Contributor

Inter Fan Club Blog
Toronto, Canada
05.2016 - 07.2017
  • Responsible for organizing and editing news articles, features, videos and social media content from a team of 10 content curators on website
  • Monitored latest events for all major soccer leagues and teams, notably F.C Internazionale Milano, ensuring that feeds always had the most up-to-date content
  • Used WordPress to write informative and engaging articles, headlines and captions for content contribution and to increase engagement

Education

Master of Science - Marketing Management

GBSB Global Business School
Spain

Bachelor of Science - Specialist in Anthropology, Minor in English

University of Toronto
Canada

Skills

  • Microsoft Office
  • Customer Management
  • Salesforce
  • SQL
  • Market Research
  • Strategy Development
  • Content Management
  • Event Organizing

Hobbies and Interests

  • Artificial Intelligence
  • Sports and Wellness
  • Travelling
  • Streetwear Fashion

Languages

  • English, Native
  • French, Native
  • Spanish, Intermediate

Timeline

Senior Sales Support

Thomson Reuters
06.2024 - Current

Bilingual Ads Operations Associate

Vivvix/MediaRadar
04.2023 - 11.2024

Bilingual Customer Success Rep

International Financial Data Services
11.2019 - 10.2020

Jr. Market Researcher

Do It. (Startup)
09.2017 - 01.2018

Digital Content Contributor

Inter Fan Club Blog
05.2016 - 07.2017

Master of Science - Marketing Management

GBSB Global Business School

Bachelor of Science - Specialist in Anthropology, Minor in English

University of Toronto

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Cyril Tchakoute