Leyla Kasim
Toronto,Canada
Summary
Dedicated, detail-oriented Developmental Services Professional with 10 years of experience providing person-directed support, intake triage, and case management to individuals with developmental disabilities and Dual Diagnoses in Toronto. Proven track record of managing high-volume client caseloads, coordinating central waitlists, determining service pathways, and maintaining accurate electronic client databases. Adept at building trusting relationships with families, delivering trauma-informed care, and executing clinical protocols to empower equity-deserving populations. Fully equipped with a recent, satisfactory Vulnerable Sector Check (last 12 months) and highly adaptable to flexible hours, community travel, and home-based office environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Life Skills Counsellor
Bob Rumball Centre of Excellence for the Deaf
Toronto, Canada
09.2015 - 07.2025
- Managed an intensive, high-volume caseload of clients with intellectual/developmental disabilities, mental health concerns (Dual Diagnosis), and complex systemic barriers.
- Screened, triaged, and guided clients and families through complex service navigation, connecting them with financial resources, Ontario Works, and specialized funded/non-funded sector supports.
- Maintained absolute accuracy across electronic client record systems, database tracking tools, and clinical progress notes in a fast-paced environment.
- Monitored, implemented, and reviewed Individualized Service Plans (ISPs) and Person-Directed Plans (PDPs) to track goals and optimize client independence.
- Executed Behavioural Support Plans, PRN protocols, and specialized medical directives while working independently within the community.
- Collaborated daily with social workers, clinicians, and external community agencies to deliver integrated, trauma-informed care.
Special Education Classroom Instructor / Instructor Therapist
Yes I Can Nursery School
Toronto, Canada
01.2018 - 01.2019
- Supported children with complex developmental/intellectual needs using individualized, strength-based learning frameworks and behavioral plans.
- Guided and supported families throughout the entire registration, intake triage, and onboarding process.
- Maintained detailed progress documentation, client tracking records, and milestone metrics to optimize successful placement and integration into mainstream settings.
- Coordinated and liaised directly with multi-sector professionals, including speech therapists, health visitors, and parents to align support strategies.
Triage Case Worker
Circle of Care
Toronto, Canada
08.2017 - 11.2018
- Fielded and managed a high volume of telephone and digital inquiries from clients, families, and healthcare providers to assess and map urgent needs.
- Utilized standardized intake triage screening tools to build new patient profiles and determine short-term vs. long-term care streams.
- Inputted, tracked, and securely maintained clinical case notes, data records, and client care plans within electronic database management applications.
- Conducted service pathway mapping and provided administrative support to Care Coordinators to bridge clients to cross-sector community resources.
- Mediated proactively between vulnerable patients, home health aides, and medical providers to resolve conflicts with diplomacy and tact.
Group Service Worker I
Geneva Centre for Autism
Toronto, Canada
09.2013 - 09.2015
- Facilitated communication, life skills, social integration, and emotional regulation programming for youth with autism in structured group education sessions.
- Stepped into designated 'In-Charge' roles, assuming clinical safety monitoring, medication administration tracking, and Fire Warden responsibilities.
- Drafted daily progress reports, updated electronic database files, and audited compliance paperwork under the supervision of the Program Manager.
- Coordinated transition-to-workplace pathways for youth, managing program logistics and building independent cognitive and self-help skills.
Instructor Therapist (Internship)
Surrey Place Centre
Toronto, Canada
01.2015 - 04.2015
- Implemented clinical therapy and shadow sessions utilizing Intensive Behavioral Intervention (IBI) principles for children diagnosed with ASD.
- Recorded real-time skill acquisition and behavioral data using DTT, Task Analysis, Probe lists, and ABLLS/Manding data tracking.
- Synthesized and analyzed complex client data streams to evaluate progress and present clinical findings to multidisciplinary teams.
Teaching Assistant
CELTA Course
Toronto, Canada
06.2012 - 07.2012
- Taught, engaged, and built rapid rapport with students and families from a wide range of marginalized, culturally diverse, and non-native backgrounds.
- Broke down large instructional and educational tasks into manageable segments to facilitate group skill development.
Education
Post-Graduate Certificate - Autism and Behavioral Science
George Brown College
Toronto, ON01-2014
Bachelor of Arts (Honours) - Sociology
York University
Toronto, ON01-2012
C.E.L.T.A Certificate - Certificate in English Language Teaching
University of Cambridge
Toronto, ON01-2012
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- CRM systems
- Electronic client databases
- Intake triage screening
- Electronic file archiving
- Waitlist logistics
- Budget guidelines tracking
- Incident report data entry
- Anti-oppression
- Trauma-informed delivery
- Crisis resolution
- Active listening
- Cross-sector stakeholder networking
Certification
- Applied Behavioural Analysis (ABA) – Geneva Centre for Autism
- CPR C & First Aid – Bob Rumball Centre of Excellence for the Deaf
- Safe Management & Crisis De-escalation – Bob Rumball Centre of Excellence for the Deaf
- Medication Administration Protocols – Bob Rumball Centre of Excellence for the Deaf
- TOUCH 1 (Intervenor/Deafblind Support) – Bob Rumball Centre of Excellence for the Deaf
Technical And Core Skills
Microsoft Excel, Word, Outlook, CRM systems, electronic client databases (e.g., case management workflow tracking), Intake triage screening, electronic file archiving, waitlist logistics, budget guidelines tracking, incident report data entry, Anti-oppression, trauma-informed delivery, crisis resolution, active listening, cross-sector stakeholder networking
Timeline
Special Education Classroom Instructor / Instructor Therapist
Yes I Can Nursery School
01.2018 - 01.2019
Triage Case Worker
Circle of Care
08.2017 - 11.2018
Life Skills Counsellor
Bob Rumball Centre of Excellence for the Deaf
09.2015 - 07.2025
Instructor Therapist (Internship)
Surrey Place Centre
01.2015 - 04.2015
Group Service Worker I
Geneva Centre for Autism
09.2013 - 09.2015
Teaching Assistant
CELTA Course
06.2012 - 07.2012
Post-Graduate Certificate - Autism and Behavioral Science
George Brown College
Bachelor of Arts (Honours) - Sociology
York University
C.E.L.T.A Certificate - Certificate in English Language Teaching
University of Cambridge