Mackenzie Little
Cambridge,Canada
Summary
Professional with strong experience in guiding individuals towards personal development and self-sufficiency. Known for fostering collaborative environment and consistently achieving measurable results. Skilled in conflict resolution, communication, and adaptability to meet diverse client needs. Renowned for reliability and flexibility in dynamic settings.
Overview
10
10
years of professional experience
Work History
Crisis Life Skills Worker
Thresholds Home and Supports
01.2023 - Current
- Implemented evidence-based strategies to improve clients'' coping mechanisms and problem-solving abilities.
- Developed personalized plans for clients, resulting in improved self-sufficiency and independence.
- Identified community resources to enhance the support network available to clients during their journey towards selfreliance.
- Provided one-on-one coaching to address personal barriers and promote positive behavior change.
- Served as an advocate for client needs within interdisciplinary team meetings, ensuring their voices were heard and respected.
- Documented client progress and medical records accurately, maintaining confidentiality while ensuring timely updates for case management purposes.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
- Collaborated with multidisciplinary teams to create targeted interventions for clients'' specific needs.
Camp Councilor
Steckle Heritage Farm (CO-OP)
05.2024 - 09.2024
- Communicated effectively with parents and supported special events as required
- Championed environmental sustainability efforts within the community, leading to increased participation in recycling programs.
- Mentored junior staff members, fostering professional development opportunities within the council office.
- Collaborated with other council members to develop strategic plans for community growth.
Reception
Schlueter Acura
09.2018 - 09.2022
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
- Developed strong rapport with clients through consistent friendly interactions at the reception area.
- Maintained a clean and organized reception area, contributing to a welcoming environment for members and guests.
- Utilized specialized software systems to manage reservations, guest information, and other essential data pertinent to night reception operations.
- Fostered an inclusive atmosphere in the reception area where everyone felt welcome and valued.
- Oversaw daily operations at reception desk, including answering phone calls, scheduling appointments, processing payments, and handling inquiries.
Service Assistant
Rona Home and Garden
02.2015 - 01.2021
- Organizing invoices and products for customers, which included current and future projects
- Merchandising, which included organizing and distributing stock around the store, assisting and working together with other departments and teams to determine which areas were to be allocated as a priority
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Assisted in training new staff, ensuring they were well-prepared to meet service standards.
- Facilitated smooth service operations by promptly resolving any equipment issues.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Education
Bachelor of Community and Criminal Justice -
Conestoga College
Kitchener, ON11.2024
Skills
- MAC OS
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Multi-line Phone Systems
- Organization
- First-aid and CPR
- Emotional Support
Timeline
Camp Councilor
Steckle Heritage Farm (CO-OP)
05.2024 - 09.2024
Crisis Life Skills Worker
Thresholds Home and Supports
01.2023 - Current
Reception
Schlueter Acura
09.2018 - 09.2022
Service Assistant
Rona Home and Garden
02.2015 - 01.2021
Bachelor of Community and Criminal Justice -
Conestoga College
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