Lexus Go

Directed daily operations of a high-volume indoor playground, ensuring a clean, safe, and welcoming environment.

Enforced strict safety and sanitation protocols, conducting daily equipment inspections and compliance checks to minimize risk and align with local health regulations.

Managed inventory and facility upkeep, ordering supplies and coordinating maintenance repairs.

Resolved customer escalations efficiently, turning challenging situations into positive guest experiences.

Mentored and trained team members on safety procedures, customer service standards, and efficient point-of-sale (POS) operations.

• Conflict Resolution & De-escalation
• Active Listening & Empathy
• POS Systems & Cash Handling
• Clear Communication
• Problem-Solving Under Pressure

• Assisted in inventory management, ensuring accurate stock levels and organization.
• Supported team in processing merchandise efficiently, enhancing overall workflow.
• Adapted quickly to new systems and processes, contributing to team success.