Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lexia Oliver

Toronto,ON

Summary

Recent Urban and Regional Planning graduate with 7+ years of experience in customer service, leading and supervising. A passion for fashion, sales and a track record of exceeding targets. Ready to contribute to a dynamic sales team and accelerate revenue growth.

Overview

5
5
years of professional experience

Work History

Supervisor

Sher Club
01.2019 - 02.2024
  • Boosted company reputation by consistently delivering exceptional customer service experiences.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Delivered high-quality customer service, resolving issues promptly and professionally.
  • Boosted clientele retention through excellent communication and superior customer service skills.
  • Trained new hires on service policies and procedures.
  • Increased guest ratings through personable service.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.

Call Center Team Lead

Rogers Communications
01.2021 - 09.2022
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
  • Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
  • Utilized data-driven insights to make informed decisions regarding staffing levels, shift schedules, and performance management strategies.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.

Education

Bachelor Of Urban And Regional Planning - Urban And Regional Studies

Toronto Metropolitan University
Toronto, ON
06.2024

Skills

  • Goal-Oriented
  • Training and mentoring
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Inventory Control
  • Processes and procedures
  • Policy Enforcement
  • Inventory Oversight

Languages

English
Native or Bilingual

Timeline

Call Center Team Lead

Rogers Communications
01.2021 - 09.2022

Supervisor

Sher Club
01.2019 - 02.2024

Bachelor Of Urban And Regional Planning - Urban And Regional Studies

Toronto Metropolitan University
Lexia Oliver