Lewis Robert
Los Angeles
Summary
Detail-oriented travel agent with expertise in client relationship management, vendor negotiations, and effective communication. Proven ability to enhance client satisfaction through tailored travel itineraries and prompt issue resolution.
Overview
10
10
years of professional experience
Work History
Online Travel Agent
BWJ
Los Angeles
09.2024 - Current
- Planned and booked tailored travel itineraries, enhancing client satisfaction.
- Negotiated favorable travel rates and services with vendors, maximizing value for clients.
- Resolved customer inquiries and issues through effective communication.
- Updated and maintained client information and preferences in booking systems to ensure personalized service.
- Educated clients on travel regulations, requirements, and policies comprehensively.
- Managed booking changes or cancellations with precision.
- Developed promotional materials to showcase travel packages and services.
- Collaborated with other departments such as marketing to ensure successful promotions of new products and services offered by the company.
Personal Assistant
The Center Theater Group LA
Los Angeles
03.2021 - 08.2023
- Coordinated schedules for theater productions and staff meetings, ensuring optimal use of resources and time.
- Organized travel arrangements for visiting artists and executives.
- Maintained organized filing systems and ensured document accuracy to support efficient retrieval and compliance.
- Facilitated communication between departments to enhance collaboration.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
- Planned and coordinated events, managing logistics for small meetings and large corporate gatherings to ensure seamless execution.
Sous Chef
Yahoo, Inc.
Playa Vista
10.2016 - 01.2020
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Trained junior chefs on culinary techniques and kitchen procedures to enhance skills and efficiency.
- Developed seasonal recipes reflecting current food trends and customer preferences.
- Managed inventory and ordered ingredients to ensure consistent stock levels.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Minimized waste during food preparation to support cost control efforts.
- Supervised kitchen staff, ensuring compliance with safety protocols.
- Collaborated with event planners to create catering options for corporate events.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
Education
Associate of Arts - Culinary Arts
The Art Institute, Los Angeles
North Hollywood, CA06-2013
Skills
- Travel itinerary planning
- Booking system management
- Booking software
- Vendor negotiations
- Client management
- Destination expertise
- Market analysis
- Regulations compliance
- Attention to detail
- Effective communication
- Customer relations
- Client relations
- Customer support
- Conflict resolution
- Problem solving
Timeline
Online Travel Agent
BWJ
09.2024 - Current
Personal Assistant
The Center Theater Group LA
03.2021 - 08.2023
Sous Chef
Yahoo, Inc.
10.2016 - 01.2020
Associate of Arts - Culinary Arts
The Art Institute, Los Angeles