Krystyna Samoiliuk
Edmonton,Alberta
Summary
Dynamic Online Travel Agent with a proven track record at Samoiliuk Krystyna, excelling in itinerary planning and client relationship building. Enhanced customer satisfaction through personalized travel solutions and adeptly negotiated competitive rates, fostering repeat business and loyalty. Recognized for exceptional problem-solving skills and a deep understanding of travel industry trends.
Overview
13
13
years of professional experience
Work History
Online Travel Agent
Samoiliuk Krystyna
02.2023 - Current
- Increased repeat business through exceptional customer service and follow-up communications.
- Implemented marketing strategies to attract new clients and increase overall sales revenue.
- Participated in ongoing professional development opportunities related to the travel industry, enhancing expertise in the field.
- Managed complex itineraries for multi-destination trips, ensuring a seamless travel experience for clients.
- Conducted thorough research on destination offerings to provide well-informed guidance for travelers'' needs and interests.
- Monitored industry trends to stay current on popular destinations, emerging markets, and best practices in the field of online travel sales.
- Assisted clients in obtaining necessary documentation such as visas or passports for international trips efficiently.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.
- Enhanced customer satisfaction by providing personalized travel recommendations and booking services.
- Collaborated with team members to design unique travel packages tailored to individual preferences.
- Ensured client satisfaction by proactively addressing any potential issues before they arose during their travels.
- Streamlined booking processes for increased efficiency and improved client experiences.
- Optimized online presence through regular updates of website content, blog posts, and social media channels promoting agency services and special offers.
- Maintained accurate records of all bookings and transactions, adhering to strict data privacy guidelines.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Created promotional materials to increase visibility and attract larger market share.
- Generated travel-related reports for clients to facilitate decision-making.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Online Travel Agent
Upost - Travelservice
03.2018 - 02.2023
- Increased repeat business through exceptional customer service and follow-up communications.
- Coordinated group travel arrangements for conferences or events requiring attention to detail and clear communication among multiple parties involved.
- Developed strong relationships with suppliers, securing competitive rates for clients on flights, accommodations, and excursions.
- Implemented marketing strategies to attract new clients and increase overall sales revenue.
- Participated in ongoing professional development opportunities related to the travel industry, enhancing expertise in the field.
- Contributed towards positive workplace culture by participating in team-building activities and supporting colleagues.
- Managed complex itineraries for multi-destination trips, ensuring a seamless travel experience for clients.
- Conducted thorough research on destination offerings to provide well-informed guidance for travelers'' needs and interests.
- Prioritized client safety and well-being by staying up-to-date on travel advisories and providing appropriate guidance during trip planning.
- Monitored industry trends to stay current on popular destinations, emerging markets, and best practices in the field of online travel sales.
- Assisted clients in obtaining necessary documentation such as visas or passports for international trips efficiently.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.
- Enhanced customer satisfaction by providing personalized travel recommendations and booking services.
- Collaborated with team members to design unique travel packages tailored to individual preferences.
- Ensured client satisfaction by proactively addressing any potential issues before they arose during their travels.
- Streamlined booking processes for increased efficiency and improved client experiences.
- Optimized online presence through regular updates of website content, blog posts, and social media channels promoting agency services and special offers.
- Trained new team members in company policies, procedures, and software systems to ensure consistent service delivery across the organization.
- Utilized advanced knowledge of diverse global cultures when designing customized itineraries suited to specific client requests.
- Maintained accurate records of all bookings and transactions, adhering to strict data privacy guidelines.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Created promotional materials to increase visibility and attract larger market share.
- Generated travel-related reports for clients to facilitate decision-making.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Travel Consultant
Travel the World
07.2014 - 03.2018
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Created promotional materials to increase visibility and attract larger market share.
Travel Agent Assistant
Eco Tour Touragency
03.2012 - 07.2014
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Maintained accurate records of client transactions and correspondence within company database systems.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Cultivated strong rapport with repeat clientele through consistent communication before and after travels.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
- Assisted in the development of new marketing materials and social media campaigns to promote agency services and generate leads.
- Contributed to increased sales by upselling additional travel services such as insurance, excursions, or upgraded accommodations where appropriate.
- Collaborated with fellow agents to share knowledge and best practices, contributing to overall team success.
- Delivered exceptional customer service with prompt responses to inquiries while maintaining professional demeanor throughout interactions.
- Stayed current on industry trends and destination updates to provide relevant advice to clients when planning trips.
- Served as an invaluable resource by providing comprehensive destination knowledge and best practices for making informed decisions.
- Developed customized vacation packages by combining various elements such as flights, accommodations, car rentals, tours, activities into tailored experiences that met individual preferences.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
Master of Science - Tourism
Kyiv National University of Culture And Arts
Ukraine, Mykolaiv09-2012
Bachelor of Science - Tourism
Università Nazionale Di Aviazione
Ukraine,Kiev06-2008
Skills
- Itinerary planning
- Language skills
- Cultural awareness
- Travel industry trends
- Booking software
- Destination expertise
- GDS systems mastery
- Client relationship building
- Travel research
- Retail sales
- Hotel accommodations
- Itineraries
- Client relations
- High volume environments
- Mentoring and training
- Regulations and compliance
- Client consultations
- Interpersonal communications
- Relationship management
- Executive travel
- Team oversight
- Social media
- Administrative tasks
- Marketing
- Company guidelines and procedures
- Travel insurance
- Global destinations
- Regulatory compliance
- Reservations management
- Travel arrangements
- Overseas tours
- Company branding
- Service promotion
- Locale research
- Client amenities
- Resort partnerships
- Itinerary development
- Sales negotiations
- Tour preparation
- Leisure travel
- Credit card payments
- Travel packages
- Geography
- Customs requirements
- Ground transportation planning
- International reservations
- Language proficiency
- Client networking
- Package sales
- Teamwork
- Teamwork and collaboration
- Hotel reservations
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Detail-oriented
- Reservations booking
- Relationship building
- Health and safety
- Travel bookings processes
- Microsoft office
- International and domestic travel
- Team building
- Data entry
- Task prioritization
- Self motivation
- Accurate documentation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Employee training
- Goal setting
- Risk assessment
- Professionalism
- Reservation software
- Interpersonal communication
- Basic mathematics
- Supplier relations
Languages
English
Professional Working
Italian
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Online Travel Agent
Samoiliuk Krystyna
02.2023 - Current
Online Travel Agent
Upost - Travelservice
03.2018 - 02.2023
Travel Consultant
Travel the World
07.2014 - 03.2018
Travel Agent Assistant
Eco Tour Touragency
03.2012 - 07.2014
Master of Science - Tourism
Kyiv National University of Culture And Arts
Bachelor of Science - Tourism
Università Nazionale Di Aviazione
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