Leticia McNicolls
Summary
Dedicated administrator with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
Countrywide Homes
Concord, Ontario
07.2023 - 01.2026
- Coordinated daily administrative operations to enhance efficiency across the office.
- Managed office supplies and inventory for streamlined daily processes.
- Maintained electronic filing systems to facilitate quick access to documents.
- Supported financial tasks, including invoicing and expense tracking, consistently.
- Performed clerical duties such as photocopying, faxing, and scanning documents.
- Provided comprehensive support to all departments as needed.
- Covered reception duties to ensure uninterrupted service during peak times.
Office Administrative Assistant
TTi Canada Inc
Markham, ON
03.2022 - 01.2023
- Coordinated domestic and international travel arrangements for management and executives.
- Managed incoming and outgoing mail to ensure timely communication.
- Ordered office supplies, business cards, and inspected deliveries for accuracy.
- Tracked back orders and discrepancies directly on packing slips.
- Activated company credit cards and processed petty cash and expense reports.
- Facilitated onboarding of new employees by collaborating with HR and support teams.
- Produced and distributed memos, newsletters, and various communications.
- Provided backup coverage for receptionist, directing clients and couriers appropriately.
Office Administrator
Homelife Victory Inc.
Richmond Hill , ON
04.2014 - 03.2017
- Provided expert clerical support by efficiently managing routine and special requirements.
- Executed general office duties, including answering multi-line phones and greeting visitors.
- Reviewed documents and sourced additional information to ensure accurate paperwork completion.
- Established and maintained filing systems to enhance office organization.
- Conducted research and prepared reports to deliver comprehensive administrative support.
- Coordinated appointment calendars and balanced schedules to maximize productivity.
Customer Service Representative
Tryacta Marketing
Richmond Hill , ON
07.2010 - 02.2012
- Compiled customer feedback and recommended service delivery enhancements to management.
- Trained new hires on product and service protocols to minimize process gaps.
- Facilitated customer service by answering inbound calls and emails.
- Activated customer accounts to ensure seamless onboarding.
- Resolved product and consumer complaints through effective communication.
- Provided exceptional service to customers by addressing concerns and developing solutions.
- Made outbound calls to gather account information efficiently.
- Consistently exceeded company productivity standards across all tasks.
Education
High School Diploma -
Alexander Mackenzie High School
Richmond Hill , ONSkills
- Team player, self starter, and adapts easily to any environment
- Excellent organization, analytical communications, interpersonal and problem solving skills
- Computer knowledge of Windows Operating System, MLS, Quick Office, Easy Offer, Excel, Outlook, Powerpoint, Concur, Photoshop, VistaPrint
- Mature with discretion and judgment in handling confidential information
- Friendly, energetic and responsible person who readily accepts challenges and opportunities to advance
- Strong administrative skills
- Multitasking and Time Management
- Billing and Invoicing
- Customer Service
- Strong Organizational Skills
- Health and Safety Committee
Certification
- WITZ Communication Training - Concord, ON - Communications
Timeline
Office Administrator
Countrywide Homes
07.2023 - 01.2026
Office Administrative Assistant
TTi Canada Inc
03.2022 - 01.2023
Office Administrator
Homelife Victory Inc.
04.2014 - 03.2017
Customer Service Representative
Tryacta Marketing
07.2010 - 02.2012
High School Diploma -
Alexander Mackenzie High School