Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

LESLIE PEREZ

Los Angeles

Summary

Account Specialist with extensive experience in customer service and billing resolution at Dovetail Furniture. Proficient in CRM software to improve client relationships and optimize payment processes. Demonstrated critical thinking and proactive strategies that enhance customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Account Specialist

Dovetail Furniture
Los Angeles
05.2023 - Current
  • Resolved billing inquiries and payment disputes to enhance customer satisfaction.
  • Responded promptly to customer calls and emails, delivering exceptional service.
  • Maintained accurate client interaction records using CRM software.
  • Processed various payment methods, including credit cards, checks, wire transfers, and ACH transactions.
  • Collaborated with sales team to provide timely updates on customer accounts.
  • Developed relationships with key clients to ensure continued satisfaction.
  • Tracked customer orders in database from receipt through delivery.
  • Assisted customers with inquiries regarding product availability and order status.

Restaurant Manager

Jack In The Box
Montebello
08.2016 - 01.2023
  • Created and confirmed invoices, ensuring accurate financial documentation.
  • Managed accounts payable, accounts receivable and payroll.
  • Scheduled staffing based on store sales to optimize operations.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Reported daily, weekly, and monthly sales figures for performance tracking.
  • Ordered food and utility supplies to maintain adequate stock levels.
  • Received store updates via email to stay informed on operational changes.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Education

Certified MUA - Cosmetics

Beauty Pro Salon
Pasadena, CA
07.2021

High School Diploma -

Del Mar High School
San Gabriel
06.2018

Skills

  • Critical thinking and problem solving
  • Payment processing
  • Customer service and support
  • Billing resolution and management
  • CRM management
  • Client relationship management
  • Order fulfillment and tracking
  • Data analysis
  • Time management
  • Microsoft Office proficiency
  • Schedule coordination
  • Customer engagement strategies
  • Multitasking abilities
  • Leadership and teamwork
  • Professionalism and positive attitude
  • Attention to detail
  • Task prioritization techniques
  • Continuous improvement initiatives
  • Adaptability and flexibility

References

  • Ryan Maki, Franchise Owner, Jack in The Box, (626) 425-1222
  • Cindy Parra, District Manager, Jack in The Box, (626) 216-2757
  • Diana Perez, Order Planning Manager, Dovetail Furniture, (626) 340-1107
  • Martha Ramos, Director of Customer Experience, Dovetail Furniture, (323) 791-0026

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Account Specialist

Dovetail Furniture
05.2023 - Current

Restaurant Manager

Jack In The Box
08.2016 - 01.2023

Certified MUA - Cosmetics

Beauty Pro Salon

High School Diploma -

Del Mar High School

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LESLIE PEREZ