Leslie Guatemala
Eastvale
Summary
Motivated and detail-oriented Bachelor’s candidate with proven experience in administrative support and retail operations. Recognized for strong organizational skills, the ability to manage complex calendars and correspondence, and a commitment to providing excellent customer service. Adept at multitasking in fast-paced environments and leveraging technology (MS Office, POS systems) to improve efficiency. Eager to bring my strong work ethic, time management abilities, and professional communication skills to a dynamic team
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Support
The Wave Processing
Wilmington, CA
07.2018 - Current
- Maintained accurate and up-to-date physical and digital filing systems, ensuring quick retrieval of documents.
- Increased team efficiency by providing administrative support such as document formatting, printing, and binding.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Performed high-volume data entry with a focus on speed and accuracy, updating internal databases and CRM systems.
- Assisted in the preparation of regularly scheduled reports, ensuring data was compiled correctly and submitted on time.
- Scanned, copied, and organized confidential documents for archival or compliance purposes.
Retail Associate
TJ Maxx
Mira Loma, CA
06.2022 - 06.2024
- Built lasting customer relationships and brand loyalty by providing exceptional service and expert product guidance .
- Educated customers on loyalty programs and company services, successfully enrolling new members .
- Resolved customer inquiries and issues promptly and courteously, escalating complex concerns to management when necessary .
- Performed product demonstrations to showcase features and benefits, driving customer interest and sales
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
Education
Bachelor's Degree -
University of California Riverside
Riverside, CA02.2026
Associates Degree - undefined
Riverside City College
Riverside, CA06.2024
High School Diploma - undefined
Eleanor Roosevelt High School
Eastvale, CA06.2022
Skills
- Clinical and administrative support
- Active listening
- Critical thinking
- Data entry
- Customer service
- Fluent bilingualism
- Problem-solving
Certification
Eleanor Roosevelt High School - High Honors and Honors with Distinction
Riverside City College - High Honors and Deans List
AWARDS
Eleanor Roosevelt High School - High Honors and Honors with Distinction, Riverside City College - High Honors and Deans List
Languages
Spanish
Full Professional
Timeline
Retail Associate
TJ Maxx
06.2022 - 06.2024
Administrative Support
The Wave Processing
07.2018 - Current
Associates Degree - undefined
Riverside City College
High School Diploma - undefined
Eleanor Roosevelt High School
Bachelor's Degree -
University of California Riverside