Joy Cookey-Gam
Bakersfield
Summary
Diligent Department Associate adept at managing a wide range of tasks simultaneously without sacrificing standards of quality or service. Offering extensive experience in administrative support along with exceptional verbal and written communication skills.
Overview
4
4
years of professional experience
Work History
Administrative Support
Alberta Health Services
06.2019 - 06.2023
- Provided clerical/administrative support to department staff in various capacities.
- Worked in a casual/relief capacity.
- Inputing patients demographics, appointments scheduling and reminders.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Provided administrative support by maintaining complete patient documents.
- Administered and used appropriate technology and other resources, facilitated educational work of faculty and delivered required administrative support.
- Cross-trained in internal department to offer administrative support to other departments.
- Maintained individual records of emergency contacts and administrative support documentation for onboarding staff.
Sales Associate
Sobeys
11.2019 - 12.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Conflict resolution and prompt response to all service requests as needed.
- Regular communication with team leads and management for quality improvements.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Compliance with corporation's procedures regarding customer satisfaction and competitor ads.
Education
Bachelor of Science - Applied Biochemistry
Enugu State University of Science And Technology
Enugu State, Nigeria12-2005
Skills
- Ability to work independently and/or in a team setting
- Highly skilled in collaborating with all members of an Organization to achieve business, operational and financial objectives
- Can work efficiently in a fast paced, constantly changing environment
- Store management support
- Excellent customer service, interpersonal skills and communication
- Proficient with Microsoft Office Suite, efficient keyboarding skills
- Clinical and administrative support
- Telephone and email support
- Customer support plan development
- Administrative support specialist
Languages
English
Native or Bilingual
Timeline
Sales Associate
Sobeys
11.2019 - 12.2022
Administrative Support
Alberta Health Services
06.2019 - 06.2023
Bachelor of Science - Applied Biochemistry
Enugu State University of Science And Technology