Lesley Sheppard
Fort McMurray,Choose...
Summary
Dedicated Recreational therapist with 5*years of experience in organizing recreational activities as therapy and medical treatment to support improved wellness among participants. Resourceful in devising diverse programs with exercise and social activities geared to individuals' abilities and specific needs. Committed to boosting progress and goal attainment by closely observing participants' responses, progress and outcomes to adjust activities for changing demands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Represenative
Cooperators Insurance
03.2023 - 11.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Hair Stylist
Self Employed
09.2020 - 02.2023
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Disability Support Worker Casual on Call
Provincial Home Care
04.2017 - 09.2020
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
Therapeutic Recreational Coordinator
Nunavut Goverment
04.2009 - 02.2013
- Planned and evaluated recreation programs with recreation programs support community.
- Over seen volunteers for their training and job description
- Transitioned participants between activities, rest periods and field trips.
- Researched, planned, and organized mentally stimulating activities for individuals who lived at the longterm care facility
- Developed positive and productive relationships with clients and staff.
- Scheduled events in recreation facilities and monitored facility conditions.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Engaged participants in recreational activities and team-building exercises.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Coordinated supply orders, storage and distribution for program
- Developed IPP to each clients need and ability.
Therapeutic Recreation Worker ( Maternity Leave)
Central Health
01.2008 - 09.2008
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Prepared and submitted reports and charts to treatment team to reflect patient reactions and evidence of progress or regression.
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
- Created individualized treatment programs in collaboration with physicians and recommended specialist referrals.
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Therapeutic Recreation
Academy Canada
Corner Brook, NL08.2008
Skills
- Attention to Detail
- Relationship Building
- Microsoft Office
- Cultural Awareness
- Data Management
- Self-Directed
- Conflict Resolution
- Task Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Customer Service Represenative
Cooperators Insurance
03.2023 - 11.2023
Hair Stylist
Self Employed
09.2020 - 02.2023
Disability Support Worker Casual on Call
Provincial Home Care
04.2017 - 09.2020
Therapeutic Recreational Coordinator
Nunavut Goverment
04.2009 - 02.2013
Therapeutic Recreation Worker ( Maternity Leave)
Central Health
01.2008 - 09.2008
Therapeutic Recreation
Academy Canada
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