Nickesha Powell
Dundalk,ON
Summary
Investigative professional with over six years of experience in claims assessment, evidence gathering, and case preparation for hearings LAT Conference. Skilled in managing sensitive information, conducting detailed interviews, and preparing accurate reports to support case file. Recognized for strong communication skills, effective conflict resolution, and the ability to work independently or as part of a team in high-pressure environments.
Overview
8
8
years of professional experience
Work History
AB Claims Adjuster Level II
Cooperators Insurance
10.2023 - Current
- Investigate complex and potentially fraudulent claims by reviewing documentation, interviewing parties, and gathering evidence.
- Prepare and submit detailed investigative reports to support settlement or enforcement actions.
- Maintain accurate case files, ensuring compliance with privacy and regulatory requirements.
- Represent the organization in mediations, hearings, and settlement discussions.
Independent Auto Claims Adjuster
Clams Pro
09.2022 - 10.2023
- Developed expertise in specialized areas such as total loss calculations or complex mechanical issues related to auto damage, becoming a valuable resource for the team.
- Reduced claim cycle times with prompt decision-making and effective communication between all stakeholders.
- Enhanced team productivity by sharing best practices and mentoring new adjusters on company procedures.
- Conducted site visits to assess vehicle damage firsthand, leading to more accurate evaluations and faster resolutions.
- Managed a variety of municipal, property, and liability claims, ensuring fair and compliant resolution.
- Worked with multiple stakeholders, including municipal representatives, to assess damages and enforce policy terms.
- Conducted interviews and site inspections to verify information and document findings.
Auto Claims Adjuster Level II
Aviva Canada Insurance
04.2018 - 09.2022
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Advocated for customers, ensuring they received fair and prompt settlements for their claims.
Junior Law Clerk
Pace Law Clerk
11.2017 - 03.2018
- Participated actively professional development opportunities, such as attending conferences and seminars, to stay informed about industry trends and best practices.
- Maintained up-to-date knowledge on relevant laws, regulations, and recent developments within the field of law practice.
- Organized and maintained client files for easy access and reference during case preparation.
- Managed multiple cases simultaneously, prioritizing tasks effectively to meet strict deadlines without compromising quality.
- Prepared legal documents, notices, and affidavits for court proceedings.
- Organized evidence files, coordinated with clients, and supported lawyers in case preparation.
Education
High School Diploma -
Humber College
Toronto06-2018
High School Diploma -
Emery Collegian
09-2015
Skills
- Investigations & Evidence Collection – Conduct thorough fact-finding through interviews, document review, and suveillace
- Report Writing & Documentation – Prepare clear, detailed reports for legal as per SABS Regulatory, and case claims file
- Active listening
- Court, LAT & Hearing Preparation – Support legal proceedings through organized case files and factual information collected
- Conflict Resolution – Address complaints and disputes with fairness, empathy, and adherence to policy
- Organizational Skills – Maintain accurate records, manage caseloads, and meet strict deadlines
- Regulatory Knowledge – Understanding of Municipal Act, Planning Act, Provincial Offences Act, and related processes
- Technology – Proficient in MS Office Suite and electronic case management systems
- Claims investigation
Timeline
AB Claims Adjuster Level II
Cooperators Insurance
10.2023 - Current
Independent Auto Claims Adjuster
Clams Pro
09.2022 - 10.2023
Auto Claims Adjuster Level II
Aviva Canada Insurance
04.2018 - 09.2022
Junior Law Clerk
Pace Law Clerk
11.2017 - 03.2018
High School Diploma -
Humber College
High School Diploma -
Emery Collegian
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