Lesley Ann Watson
Orleans,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Administrative Assistant
Federation of Law Societies of Canada
09.2024 - Current
- Provide frontline support to clients and legal professionals via email, ensuring inquiries are handled promptly and professionally.
- Manage confidential client data in CRM systems, ensuring accuracy and adherence to privacy standards.
- Assist with administrative tasks including document preparation, file management, and interdepartmental communication.
- Maintain detailed records of client interactions and escalate complex issues when appropriate.
- Support regulatory and licensing processes by managing application files and correspondence.
Student Financial Service General Assistant
Centennial College
01.2023 - 04.2024
- Administer and manage financial aid programs, scholarships, and grants for students
- Provide information and guidance to students on financial aid options and requirements
- Assist students with completing financial aid applications and documents
- Ensure compliance with federal and provincial financial aid regulations and policies
- Provide excellent customer service to students, parents, and other stakeholders
- Provide Feedback to Ministry of Finance on processes, complaints, and percentage of students enrolled receiving OSAP.
Customer Experience Officer/Administrative Clerk
ICA North America
03.2022 - 01.2023
- Managed large call volumes, resolving client inquiries and complaints in a professional manner.
- Entered and maintained client data across internal systems and supported onboarding processes.
- Demonstrated attention to financial details while processing payments, tax documents, and job postings.
Registration Coordinator
Centennial College
08.2021 - 03.2022
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
Customer Service Experience Specialist/Administrator
Buck HR
07.2017 - 08.2021
- Prioritized and triaged client cases, escalating issues to relevant departments as needed.
- Entered and tracked call data, ensuring timely and effective resolutions.
- Managed service delivery under high-pressure conditions, including distressed callers.
- Trained staff on operating procedures and company services.
Education
Business Administration -
George Brown College
Toronto, ON04.2016
Accounting and Payroll - undefined
Everest College
Ottawa, ON11.2011
Skills
- Customer service expertise
- Skilled in dispute resolution
- Financial Eligibility Assessment
- CRM system optimization
- Administrative coordination
- Legal/Policy Interpretation
- Expertise in Microsoft Office and SharePoint
- Experience with SAP and ERP solutions
Timeline
Customer Service Representative/Administrative Assistant
Federation of Law Societies of Canada
09.2024 - Current
Student Financial Service General Assistant
Centennial College
01.2023 - 04.2024
Customer Experience Officer/Administrative Clerk
ICA North America
03.2022 - 01.2023
Registration Coordinator
Centennial College
08.2021 - 03.2022
Customer Service Experience Specialist/Administrator
Buck HR
07.2017 - 08.2021
Accounting and Payroll - undefined
Everest College
Business Administration -
George Brown College
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