Leslee Lamban
Winnipeg
Summary
Diligent and dependable Pharmacy Assistant with a proven track record at Prana Pharmacy, enhancing patient care through meticulous attention to detail and exceptional multitasking abilities. Spearheaded a prescription filling process improvement, significantly reducing wait times. Skilled in pharmaceutical calculations and have knowledge in KROLL operating system and fostering teamwork, consistently delivering superior customer service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Prana Pharmacy
01.2018 - Current
- Opens pharmacy and keeps counter and related areas clean, neat and organized to start the day.
- Answers telephone queries for refills , status of medication supply , and provided information about request of refills, store hours and other pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assists patients on the counter , receives prescription, verifies patient information and medication details , process , updates insurance records, asks for any allergies, fills, counts and labels prescriptions with correct item and quantity.
- Reduced waiting times for patients by implementing more efficient on filling prescription process.
- Orders over the counter merchandise, received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols, tags and re stock the shelves.
- Assists pharmacist in checking inventory, ensuring proper stock levels are maintained to prevent stock shortages and expiration date are monitored for medication safety. Observes first in first out rotation of stocks and creates return for expired and recalled stuff.
- Calls adjudicators with insurance companies to resolve billing issues, process claims, coverage of drugs , Pseudo DINs., and calls Pharmacare for DPIN issues.
- Assists pharmacists in compounding extemporaneous preparation, while adhering to precise formulations, and or fax compounding pharmacy for certain medication needs.
- Bills and prepares bubble packs for elderly and other patient with complicated dosage of medications, ensuring updated compliance label is monitored to prevent prescription error.
- Assists customers in selecting over-the-counter medications and health care products and answers questions regarding instruction and usage with pharmacist supervision.
- Retrieves filled prescriptions and calls patient to remind them for pick up and or arrange for delivery .
- Enters prescriptions to on hold , and fax doctors for zero refills, updates patient and doctors profile.
- Processes payments for prescriptions and accurately completed cash and credit card transactions .
- Assists pharmacists with day-to-day activities and pharmacy office management functions.
- Trained new pharmacy staff on computer system and sharing best practices for prescription processing, dispensing, customer service and pharmacy protocols.
Education
Bachelor of Science - Pharmacy
University of Immaculate Conception
Davao City , Philippines03-1995
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Pharmaceutical calculations
- Multitasking
- Attention to detail
- Decision-making
- Time management
- Collaboration and teamwork
Languages
English
Professional Working
Timeline
Pharmacy Assistant
Prana Pharmacy
01.2018 - Current
Bachelor of Science - Pharmacy
University of Immaculate Conception
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